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VALUE, SATISFACTION AND BEHAVI...
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Customer satisfaction
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Naumann, Earl
7
Williams, Paul
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4
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2
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Industrial marketing management : the international journal for industrial and high-tech firms
2
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1
Value drivers and adventure tourism : a comparative analysis of Japanese and Western consumers
Williams, Paul
;
Soutar, Geoffrey N.
;
Ashill, Nicholas Jeremy
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 102-122
Persistent link: https://www.econbiz.de/10011602723
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2
Value, satisfaction and behavioral intentions in an adventure tourism context
Williams, Paul
;
Soutar, Geoffrey N.
- In:
Annals of tourism research : ATR ; a social sciences journal
36
(
2009
)
3
,
pp. 413-438
Persistent link: https://www.econbiz.de/10009533904
Saved in:
3
Relationship quality and satisfaction : customer-perceived success factors for on-time projects
Williams, Paul
;
Ashill, Nicholas J.
;
Naumann, Earl
; …
- In:
International journal of project management : the …
33
(
2015
)
8
,
pp. 1836-1850
Persistent link: https://www.econbiz.de/10011410808
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4
Does customer satisfaction have directional predictability for U.S. discretionary spending?
Baghestani, Hamid
;
Williams, Paul
- In:
Applied economics
49
(
2017
)
54
,
pp. 5504-5511
Persistent link: https://www.econbiz.de/10011845192
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5
Understanding the causes of defection among satisfied B2B service customers
Naumann, Earl
;
Haverila, Matti
;
Khan, M. Sajid
; …
- In:
Journal of marketing management : MM
26
(
2010
)
9/10
,
pp. 878-900
Persistent link: https://www.econbiz.de/10008664032
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6
Customer satisfaction and loyalty in B2B services : directions for future research
Naumann, Earl
;
Williams, Paul R.
;
Khan, M. Sajid
- In:
The marketing review
9
(
2009
)
4
,
pp. 319-333
Persistent link: https://www.econbiz.de/10003916455
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7
Customer dissatisfaction and defection : the hidden costs of downsizing
Williams, Paul
;
Khan, M. Sajid
;
Naumann, Earl
- In:
Industrial marketing management : the international …
40
(
2011
)
3
,
pp. 405-413
Persistent link: https://www.econbiz.de/10008991582
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8
Customer satisfaction and business performance : a firm-level analysis
Williams, Hilary P.
;
Naumann, Earl
- In:
The journal of services marketing
25
(
2011
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10009009738
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9
Customer attitudes of stayers and defectors in B2B services : are they really different?
Williams, Paul
;
Khan, M. Sajid
;
Ashill, Nicholas J.
; …
- In:
Industrial marketing management : the international …
40
(
2011
)
5
,
pp. 805-815
Persistent link: https://www.econbiz.de/10009273996
Saved in:
10
Customer engagement in CSR : a utility theory model with moderating variables
Jarvis, Wade
;
Ouschan, Robyn
;
Burton, Henry J.
;
Soutar, …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
4
,
pp. 833-853
Persistent link: https://www.econbiz.de/10011730640
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