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A framework for a customer approach to performance measurement in a service context
Ukko, Juhani; Pekkola, Sanna - In: International journal of services and operations management 22 (2015) 2, pp. 210-220
Persistent link: https://www.econbiz.de/10011522569
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Performance implications of customer-linking capabilities : examining the complementary role of customer orientation and CRM technology
Rapp, Adam; Trainor, Kevin J.; Agnihotri, Raj - In: Journal of business research : JBR 63 (2010) 11, pp. 1229-1236
Persistent link: https://www.econbiz.de/10008696664
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Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
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Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan; Patnaik, Bhaswati; Mahapatra, … - In: Benchmarking : an international journal ; BIJ 22 (2015) 1, pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
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The effect of customer relationship management adoption in business-to-business markets
Ata, U. Zeynep; Toker, Aysegul - In: The journal of business & industrial marketing 27 (2012) 6, pp. 497-507
Persistent link: https://www.econbiz.de/10009665463
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Is it better for salespeople to have the highest customer orientation or a strong fit with their group's customer orientation? : findings from automobile dealerships
Arndt, Aaron D.; Karande, Kiran - In: Journal of retailing and consumer services 19 (2012) 3, pp. 353-359
Persistent link: https://www.econbiz.de/10009541791
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Managing customer performance in services
Secchi, Enrico; Damali, Uzay; McCutcheon, David; Tax, … - In: The Routledge handbook of service research insights and …, (pp. 302-321). 2020
Persistent link: https://www.econbiz.de/10012238670
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Customer-centered measurement of service operations: a B2B case study
Ukko, Juhani; Pekkola, Sanni - In: Operations management research : OMR ; advancing … 9 (2016) 1/2, pp. 11-21
Persistent link: https://www.econbiz.de/10011738839
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Direct or indirect channel structures : evaluating the impact of channel governance structure on export performance
Rambocas, Meena; Meneses, Raquel; Monteiro, Carlos; … - In: International business review : the official journal of … 24 (2015) 1, pp. 124-132
Persistent link: https://www.econbiz.de/10010477107
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Customer relationship management's linking to export performance : the mediating role of relational capital, in Iran
Aminafshar, Zahra; Bayat, Ruhollah; Hooshangi, Mohsen - In: International journal of business information systems : … 38 (2021) 2, pp. 200-218
Persistent link: https://www.econbiz.de/10012695176