Narrow search
Showing 1 - 10 of 17
Cover Image
Dissatisfaction after service failures as a realized transaction risk : customer opportunism as a function of external and internal rewards
Khantimirov, Denis; Karande, Kiran; Ford, John B. - In: Journal of retailing and consumer services 52 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012132180
Cover Image
Accommodating ethnic minority consumers during service encounters : the fine line
Mady, Sarah; Ford, John B.; Mady, Tarek - In: The journal of services marketing 36 (2022) 5, pp. 674-690
Persistent link: https://www.econbiz.de/10013407588
Cover Image
Recovering from other-customer-caused failure : the effect on focal customer complaining
MacQuilken, Lisa; Robertson, Nichola; Polonsky, Michael J. - In: Journal of hospitality marketing & management 26 (2017) 1, pp. 83-104
Persistent link: https://www.econbiz.de/10011669673
Cover Image
Frontline health professionals' perceptions of their adaptive competences in service recovery
MacQuilken, Lisa; Robertson, Nichola; Abbas, Ghassan; … - In: Journal of strategic marketing 28 (2020) 1, pp. 70-94
Persistent link: https://www.econbiz.de/10012202795
Cover Image
Understanding consumer services buyers based upon their purchase channel
Magnini, Vincent P.; Karande, Kiran - In: Journal of business research : JBR 64 (2011) 6, pp. 543-550
Persistent link: https://www.econbiz.de/10008988835
Cover Image
Solutions for customer complaints about offshoring and outsourcing services
Honeycutt, Earl D.; Magnini, Vincent P.; Thelen, Shawn T. - In: Business horizons 55 (2012) 1, pp. 33-42
Persistent link: https://www.econbiz.de/10009500644
Cover Image
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi; Magnini, Vincent P.; Kim, Insin; Hyun, … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Cover Image
Culture and service-related positive disconfirmations : an application of travel blog analysis
Magnini, Vincent P.; Kara, Derya; Crotts, John C.; … - In: Journal of vacation marketing : an international journal 18 (2012) 3, pp. 251-257
Persistent link: https://www.econbiz.de/10009580673
Cover Image
Understanding customer delight : an application of travel blog analysis
Magnini, Vincent P.; Crotts, John C.; Zehrer, Anita - In: Journal of travel research : a quarterly publication of … 50 (2010/11) 5, pp. 535-545
Persistent link: https://www.econbiz.de/10009300452
Cover Image
The impacts of descriptive food names on consumer impressions
Kim, Seontaik; Magnini, Vincent P. - In: International journal of hospitality management 88 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012293878