Similar Search Results

Background and dimensions of consumption experience in Brazilian hotels

Ladeira, Wagner Junior; Costa, Gustavo; Santini, … - In: Tourism and hospitality research : the surrey quarterly … 12 (2012) 4, pp. 215-227

Persistent link: https://www.econbiz.de/10010203095

A Brazilian experience of customer retention and its key drivers in banking service rendering

Milan, Gabriel Sperandio; Toni, Deonir de; Barcellos, … - In: Journal of relationship marketing : innovations & … 14 (2015) 4, pp. 269-286

Persistent link: https://www.econbiz.de/10011412348

Service quality and gender differences in Brazilian self-service restaurants

Freitas, André Luís Policani; Barros, Marta Duarte de - In: International journal of services, economics and management 7 (2015/2016) 2/4, pp. 198-221

Persistent link: https://www.econbiz.de/10011688162

Building loyalty in e-commerce : does consumer income matter?

Ferreira, Viviane Moura Rocha; Parente, Juracy; … - In: International journal of business and systems research … 14 (2020) 1, pp. 74-94

Persistent link: https://www.econbiz.de/10012168745

Tourist expectations and perception of service providers : a Brazilian perspective

Lima, Mariana Marques de; Mainardes, Emerson Wagner; … - In: Service business 14 (2020) 1, pp. 131-166

Persistent link: https://www.econbiz.de/10012172773

Customers' satisfaction with fintech services : evidence from Brazil

Mainardes, Emerson Wagner; Costa, Priscilla Maria Ferreira - In: Journal of financial services marketing 28 (2023) 2, pp. 378-395

Persistent link: https://www.econbiz.de/10014326887

Analysis of Brazilian Consumer Dissatisfaction with Purchases in Physical and Online Stores between 2019 and 2022

Laruccia, Mauro Maia - 2023

southeastern region of Brazil, particularly in the state of São Paulo. Financial services, followed by telecommunications and …

Persistent link: https://www.econbiz.de/10014351557

Keeping the ball rolling : using the S-O-R framework to investigate the determinants of football fan loyalty

Rahman, Mohammad M.; Rosenberger, Philip J., III.; Yun, … - In: Asia Pacific journal of marketing and logistics 36 (2024) 1, pp. 122-147

Persistent link: https://www.econbiz.de/10014486672

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346

Determinants of service quality in the COVID-19 times : an analysis of online shopping in Brazil

Albuquerque, André Philippi Gonzaga de; Melo, Fagner … - In: International journal of services and operations … 46 (2023) 3, pp. 429-447

Persistent link: https://www.econbiz.de/10014430316

1
2
3
4
5
6
7
8
9
10
Next
Last