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Customer satisfaction
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55
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20
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18
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18
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17
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16
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16
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15
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14
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12
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10
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A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
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A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Bergische Universität Wuppertal
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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1
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Journal of retailing and consumer services
324
International journal of hospitality management
217
Journal of business research : JBR
167
The journal of services marketing
113
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
81
Cogent business & management
73
Services marketing quarterly
66
Tourism management : research, policies, practice
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
55
The service industries journal
55
Psychology & marketing
54
Asia Pacific journal of marketing and logistics
52
Journal of service research : JSR
45
Journal of strategic marketing
45
Service business
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
43
International journal of electronic marketing and retailing : IJEMR
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of service management
38
The international journal of bank marketing : IJBM
36
Tourism management perspectives : TMP
36
European journal of marketing : EJM
35
Journal of Services Marketing
34
Journal of the Academy of Marketing Science
34
The international review of retail, distribution and consumer research
33
Journal of air transport management
32
The TQM journal : the international review of organizational improvement
28
International journal of quality and service sciences
27
International journal of retail & distribution management
27
International journal of retail and distribution management
27
Journal of Asian finance, economics and business : JAFEB
27
International journal of services, economics and management
26
Journal of Islamic marketing
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Managing service quality : MSQ ; an international journal
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Journal of hospitality and tourism insights
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Journal of internet commerce
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Total quality management & business excellence
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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USB Cologne (EcoSocSci)
1
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The linguistic servicescape : speaking their language may not be enough
Touchstone, Ellen E.
;
Koslow, Scott
;
Shamdasani, Prem N.
; …
- In:
Journal of business research : JBR
72
(
2017
),
pp. 147-157
Persistent link: https://www.econbiz.de/10011645555
Saved in:
2
Empirical evidence of the effect of colorism on customer evaluations
Cowart, Kelly O.
;
Lehnert, Kevin D.
- In:
Psychology & marketing
35
(
2018
)
5
,
pp. 357-367
Persistent link: https://www.econbiz.de/10011970149
Saved in:
3
Bonusprogramme als Instrumente des Beziehungsmarketing : eine theoretische und empirische Analyse
Müller, Steffen
-
2006
Persistent link: https://www.econbiz.de/10003358623
Saved in:
4
Relationship marketing in A B2C context : the moderating role of personality traits
Adjei, Mavis T.
;
Clark, Melissa N.
- In:
Journal of retailing and consumer services
17
(
2010
)
1
,
pp. 73-79
Persistent link: https://www.econbiz.de/10003938077
Saved in:
5
In stories we trust : how narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts
Laer, Tom van
;
Ruyter, Ko de
- In:
International journal of research in marketing : IJRM ; …
27
(
2010
)
2
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003987364
Saved in:
6
The influence of the marketing mix (product, price, promotion, place, process, entrepreneurs and physical evidence) to customer satisfaction and loyalty in buying shredded beef in...
Marhaeni
;
Fanani, Zaenal
;
Budi Hartono
;
Nugroho, Bambang Ali
- In:
International journal of economic research
12
(
2015
)
1
,
pp. 205-217
Persistent link: https://www.econbiz.de/10011419759
Saved in:
7
Shopping behaviour and consumer choice in branded vegetarian food restaurants
Catherine, S.
;
Magesh, R.
- In:
International journal of economic research
12
(
2015
)
2
,
pp. 431-437
Persistent link: https://www.econbiz.de/10011419848
Saved in:
8
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
9
Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"
Bowen, John T.
;
Chen McCain, Shiang-Lih
- In:
International journal of contemporary hospitality management
27
(
2015
)
3
,
pp. 415-430
Persistent link: https://www.econbiz.de/10011308462
Saved in:
10
The predictive ability of different customer feedback metrics for retention
Haan, Evert de
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
International journal of research in marketing : IJRM ; …
32
(
2015
)
2
,
pp. 195-206
Persistent link: https://www.econbiz.de/10011337502
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