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A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub; Bideh, Alireza Ziaei - In: Service business 8 (2014) 2, pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177
Persistent link: https://www.econbiz.de/10011459948
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Practical application of importance-performance analysis in determining critical job satisfaction factors of a tourist hotel
Pan, Frank C. - In: Tourism management : research, policies, practice 46 (2015), pp. 84-91
Persistent link: https://www.econbiz.de/10010485571
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Consumers' perceived effectiveness of COVID-19 mitigation strategies in restaurants : what went well and what could we do better?
Xu, Yang; Singh, Smita; Olson, Eric D.; Jeong, EunHa - In: International journal of hospitality management 103 (2022), pp. 1-13
Persistent link: https://www.econbiz.de/10013209271
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Saving the hotel industry : strategic response to the COVID-19 pandemic, hotel selection analysis, and customer retention
Kim, Jinkyung Jenny; Han, Heesup - In: International journal of hospitality management 102 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013185212
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Perceptions of challenges facing rural communities : an importance-performance analysis
Deng, Jinyang; McGill, David; Arbogast, Douglas - In: Tourism analysis : an interdisciplinary tourism & … 22 (2017) 2, pp. 219-236
Persistent link: https://www.econbiz.de/10011717965
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An exploratory study of convention destination competitiveness from the attendees' perspective : importance-performance analysis and repeated measures of MANOVA
Lee, Jumyong; Choi, Youngsoo; Breiter Terry, Deborah - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 5, pp. 589-610
Persistent link: https://www.econbiz.de/10011665504
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An innovative service quality evaluation and improvement model
Chen, Li-Fei; Chen, Szu-Chi; Su, Chao-Ton - In: The service industries journal 38 (2018) 3/4, pp. 228-249
Persistent link: https://www.econbiz.de/10011848076
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Revising importance-performance analysis : a new synthetic service quality indicator applied to the tourist apartment industry
Martín, Juan Carlos; Mendoza, Cira; Román García, … - In: Tourism analysis : an interdisciplinary tourism & … 23 (2018) 3, pp. 337-350
Persistent link: https://www.econbiz.de/10011929581
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Exploring competitive hotel selection attributes among guests : an importance-performance analysis
Kim, Jinkyung Jenny; Lee, Youngseok; Han, Heesup - In: Journal of travel and tourism marketing 36 (2019) 9, pp. 998-1011
Persistent link: https://www.econbiz.de/10012179515