Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Influence of appearance orient...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
82,015
Konsumentenverhalten
79,535
Service quality
21,444
Dienstleistungsqualität
20,693
Relationship marketing
11,177
Beziehungsmarketing
11,124
Theorie
10,486
Theory
10,289
Kundenzufriedenheit
9,036
Brand management
7,568
Markenführung
7,527
Hong Kong
7,433
Hongkong
7,334
Brand image
6,690
Markenimage
6,646
USA
6,535
United States
6,238
Online-Handel
5,744
Online retailing
5,731
Deutschland
5,337
Germany
4,997
Social Web
4,814
Social web
4,812
Online-Marketing
4,467
Internet marketing
4,454
Einzelhandel
4,432
Retail trade
4,391
Brand
4,257
Markenartikel
4,246
Electronic Commerce
3,967
China
3,929
E-commerce
3,844
Werbewirkung
3,583
Verbraucherverhalten
3,569
Advertising effects
3,545
Emotion
3,481
Experiment
3,475
Customer service
3,430
Advertising
3,047
more ...
less ...
Online availability
All
Undetermined
4,573
Free
1,585
Type of publication
All
Article
8,184
Book / Working Paper
1,226
Journal
5
Type of publication (narrower categories)
All
Article in journal
7,545
Aufsatz in Zeitschrift
7,545
research-article
288
Aufsatz im Buch
243
Book section
243
Graue Literatur
126
Non-commercial literature
126
Hochschulschrift
118
Conference paper
79
Konferenzbeitrag
79
Thesis
79
Arbeitspapier
77
Working Paper
77
Collection of articles of several authors
31
Sammelwerk
31
Case study
30
Fallstudie
30
conceptual-paper
22
Aufsatzsammlung
19
Konferenzschrift
17
case-report
15
review-article
13
Article
9
Collection of articles written by one author
8
Ratgeber
8
Sammlung
8
Conference proceedings
7
viewpoint
7
Guidebook
6
review
6
non-article
4
Bibliografie
3
Lehrbuch
3
Reprint
3
Textbook
3
Handbook
2
Handbuch
2
Interview
2
Systematic review
2
Übersichtsarbeit
2
more ...
less ...
Language
All
English
9,142
German
249
Undetermined
23
French
3
Italian
1
Author
All
Han, Heesup
63
Mattila, Anna S.
37
Usman, Osly
27
Prentice, Catherine
25
Prybutok, Victor R.
25
Wong, IpKin Anthony
25
Sharma, Piyush
22
Söderlund, Magnus
21
Hyun, Sunghyup Sean
20
Bilgihan, Anil
17
Gustafsson, Anders
17
Jang, Soocheong
17
Prayag, Girish
17
Aksoy, Lerzan
16
Balaji, M. S.
16
Mittal, Vikas
16
Ryu, Kisang
16
Shahin, Arash
16
Barnes, Donald C.
15
McColl-Kennedy, Janet R.
15
Sparks, Beverley
15
Gil Saura, Irene
14
Loureiro, Sandra Maria Correia
14
Van Vaerenbergh, Yves
14
Klaus, Philipp
13
Verhoef, Peter C.
13
Wu, Luorong
13
Amin, Muslim
12
Bang, Nguyen
12
Guchait, Priyanko
12
Hsu, Maxwell K.
12
Izogo, Ernest Emeka
12
Larivière, Bart
12
Rather, Raouf Ahmad
12
Su, LuJun
12
Torres, Edwin N.
12
Yi, Youjae
12
Ali, Faizan
11
Casidy, Riza
11
Chua, Bee-Lia
11
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Harvard Graduate School of Business Administration
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
375
International journal of hospitality management
283
Journal of business research : JBR
221
The journal of services marketing
163
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
137
Journal of hospitality marketing & management
127
The service industries journal
123
Journal of travel and tourism marketing
122
International journal of contemporary hospitality management
115
Tourism management : research, policies, practice
97
Cogent business & management
92
Services marketing quarterly
88
Service business
74
Journal of air transport management
71
The TQM journal : the international review of organizational improvement
70
Asia Pacific journal of marketing and logistics
69
Journal of Services Marketing
68
Journal of service research : JSR
67
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
65
International journal of quality and service sciences
60
Journal of service management
60
International journal of services and operations management
58
Psychology & marketing
58
Total quality management & business excellence
57
International journal of quality & reliability management
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
52
Journal of strategic marketing
50
Managing service quality : MSQ ; an international journal
50
Tourism management perspectives : TMP
50
The international journal of bank marketing : IJBM
49
International journal of services, economics and management
48
International journal of productivity and quality management : IJPQM
47
Journal of Asian finance, economics and business : JAFEB
46
Journal of the Academy of Marketing Science
45
European journal of marketing : EJM
41
International journal of electronic marketing and retailing : IJEMR
41
Quality management journal : QMJ
37
International journal of business information systems : IJBIS
36
The international review of retail, distribution and consumer research
36
European Journal of Marketing
35
more ...
less ...
Source
All
ECONIS (ZBW)
9,023
Other ZBW resources
356
RePEc
22
EconStor
9
BASE
5
Showing
1
-
10
of
9,415
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.
;
Grabowski, Andrea
- In:
International journal of consumer studies
37
(
2013
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
Saved in:
2
Examining the drivers of deviant service adaption in fashion retailing : the role of tenure
Mortimer, Gary
;
Wang, Shasha
- In:
Journal of fashion marketing and management
26
(
2022
)
2
,
pp. 221-246
Persistent link: https://www.econbiz.de/10013162349
Saved in:
3
21st century luxury fashion retailers' marketing strategies for customer satisfaction : UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Caratù, Myriam
; …
- In:
International journal of business and globalisation : IJBG
16
(
2016
)
1
,
pp. 79-103
Persistent link: https://www.econbiz.de/10011616638
Saved in:
4
The antedecents of re-purchase intentions : the service quality perspective
Perrone, Anthony
;
Wong, Ho Yin
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 203-221
Persistent link: https://www.econbiz.de/10010255102
Saved in:
5
Factors affecting customer behavior in telecommunication industry
Rahmoun, Mbarek
-
2020
Persistent link: https://www.econbiz.de/10012211403
Saved in:
6
The relative significance of product quality attributes driving customer satisfaction within the fast fashion market : a UK perspective
Ryding, Daniella
;
Vignali, Gianpaolo
;
Carey, Robin
;
Wu, …
- In:
International journal of business performance management
16
(
2015
)
2/3
,
pp. 280-303
Persistent link: https://www.econbiz.de/10011317281
Saved in:
7
Impact of service quality on apparel Retail Customer Satisfaction-a study of select Metropolitan City Hyderabad
Nallamalli, Udaya Bhaskar
;
Shekhar, B.Raja
- In:
Journal of management research
3
(
2011
)
2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10009726025
Saved in:
8
A cross validation of consumer-based brand equity models : driving customer equity in retail brands
Çifci, Sertaç
;
Ekinci, Yuksel
;
Whyatt, Georgina
; …
- In:
Journal of business research : JBR
69
(
2016
)
9
,
pp. 3740-3747
Persistent link: https://www.econbiz.de/10011515251
Saved in:
9
Building store satisfaction centred on customer retention in clothing retailing : store design and ease of shopping
Turhan, Gülden
-
2014
Persistent link: https://www.econbiz.de/10011293783
Saved in:
10
An empirical study on apparel retail service quality and its impact on customer loyalty in specialty store
Prakash, N.
;
Somasundaram, R.
;
Krishnamoorthy, V.
- In:
International journal of services and operations management
30
(
2018
)
4
,
pp. 505-519
Persistent link: https://www.econbiz.de/10011927285
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
