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Customer satisfaction
Großbritannien
136,065
United Kingdom
95,835
Consumer behaviour
82,001
Konsumentenverhalten
79,521
Relationship marketing
25,942
Beziehungsmarketing
25,267
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18,972
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9,096
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8,516
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8,442
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8,150
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7,507
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7,408
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7,333
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7,254
Service quality
7,169
Dienstleistungsqualität
7,107
Brand image
7,032
Markenimage
6,981
Social Web
6,968
Social web
6,962
Estimation
6,941
Online-Handel
6,757
Online retailing
6,739
Hotel industry
6,452
Hotellerie
6,363
Internet marketing
6,170
Online-Marketing
6,164
Welt
5,626
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5,534
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5,339
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36
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18
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402
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Han, Heesup
65
Mattila, Anna S.
32
Homburg, Christian
24
Prentice, Catherine
23
Hyun, Sunghyup Sean
21
Svensson, Göran
21
Usman, Osly
21
Prayag, Girish
20
Wong, IpKin Anthony
20
Bilgihan, Anil
19
Aksoy, Lerzan
18
Jang, Soocheong
18
Gil Saura, Irene
17
Gustafsson, Anders
17
Mittal, Vikas
16
Prybutok, Victor R.
16
Ryu, Kisang
16
Loureiro, Sandra Maria Correia
15
Roschk, Holger
14
Söderlund, Magnus
14
Amin, Muslim
13
Balaji, M. S.
13
Barnes, Donald C.
13
Keiningham, Timothy
13
Kim, Wansoo
13
Klaus, Philipp
13
Kim, Woo Gon
12
Lee, Choong-Ki
12
McColl-Kennedy, Janet R.
12
Qu, Hailin
12
Quach, Sara
12
Rather, Raouf Ahmad
12
Stock-Homburg, Ruth
12
Wu, Luorong
12
Bang, Nguyen
11
Chua, Bee-Lia
11
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11
Hsu, Maxwell K.
11
Huber, Frank
11
Larivière, Bart
11
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Springer Fachmedien Wiesbaden
7
Eric Cuvillier <Firma>
2
Harvard Graduate School of Business Administration
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Dpunkt.Verlag <Heidelberg>
1
Erasmus Research Institute of Management
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Freie Universität Berlin
1
Georg-August-Universität Göttingen
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
International Conference on Services Management <North Cyprus)>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
Technische Universität Berlin / Universitätsbibliothek
1
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1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Walter de Gruyter GmbH & Co. KG
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Journal of retailing and consumer services
367
International journal of hospitality management
283
Journal of business research : JBR
199
The journal of services marketing
151
Journal of hospitality marketing & management
130
Journal of travel and tourism marketing
116
International journal of contemporary hospitality management
115
Tourism management : research, policies, practice
101
The service industries journal
91
Cogent business & management
83
Services marketing quarterly
69
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
68
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
64
Asia Pacific journal of marketing and logistics
61
Service business
59
Journal of service research : JSR
57
Psychology & marketing
56
Journal of service management
54
Journal of strategic marketing
53
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
Tourism management perspectives : TMP
46
European journal of marketing : EJM
45
The TQM journal : the international review of organizational improvement
45
The international journal of bank marketing : IJBM
45
Journal of the Academy of Marketing Science
42
European Journal of Marketing
39
Journal of Services Marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
International journal of electronic marketing and retailing : IJEMR
38
Journal of Asian finance, economics and business : JAFEB
37
The international review of retail, distribution and consumer research
36
The journal of business & industrial marketing
36
Journal of air transport management
35
Total quality management & business excellence
35
Tourism analysis : an interdisciplinary tourism & hospitality journal
35
International journal of electronic customer relationship management : IJECRM
34
International journal of quality and service sciences
34
Managing service quality : MSQ ; an international journal
34
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
32
International journal of retail & distribution management
31
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Source
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ECONIS (ZBW)
8,133
Other ZBW resources
267
BASE
5
RePEc
3
EconStor
1
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1
Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.
;
Loi, Mei Kun
- In:
Journal of travel and tourism marketing
31
(
2014
)
1/2
,
pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
Saved in:
2
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
3
B&B customer experience and satisfaction : evidence from online customer reviews
Jia, Mengke
;
Kim, Hak-Seon
;
Tao, Shuting
- In:
Service science
16
(
2024
)
1
,
pp. 42-54
Persistent link: https://www.econbiz.de/10014564178
Saved in:
4
Exploring dimensions of the customer experience at budget hotels during the COVID-19 pandemic : a netnography approach
Girija, Smitha
;
Sharma, Devika Rani
;
Kaushal, Vaishali
- In:
Qualitative market research : an international journal
26
(
2023
)
4
,
pp. 320-344
Persistent link: https://www.econbiz.de/10014338500
Saved in:
5
Understanding satisfied and dissatisfied hotel customers : text mining of online hotel reviews
Berezina, Katerina
;
Bilgihan, Anil
;
Cobanoglu, Cihan
; …
- In:
Journal of hospitality marketing & management
25
(
2016
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10011453950
Saved in:
6
Peer-to-peer accommodation experience and guest actual recommendations : a novel mixed-method approach
Zhu, Jingjie
;
Cheng, Mingming
;
Li, Zhiyong
- In:
Tourism management perspectives : TMP
38
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012591901
Saved in:
7
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
8
The influence of the assessment of
internet
websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
Saved in:
9
(Im)
personalization
in German and English negative online reviews : contrasts, comparisons, and cognitive implications
Fastrich, Bridgit
- In:
International journal of business communication : IJBC …
61
(
2024
)
1
,
pp. 39-69
Persistent link: https://www.econbiz.de/10014635462
Saved in:
10
Recommendations as personalized marketing : insights from customer experiences
Shen, Anyuan
- In:
The journal of services marketing
28
(
2014
)
5
,
pp. 414-427
Persistent link: https://www.econbiz.de/10010419900
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