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~subject:"Customer satisfaction"
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Customer satisfaction
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Allgemeiner Deutscher Automobil-Club
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Journal of retailing and consumer services
325
International journal of hospitality management
202
Journal of business research : JBR
154
The journal of services marketing
103
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Tourism management : research, policies, practice
60
Services marketing quarterly
59
The service industries journal
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Psychology & marketing
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
43
The international journal of bank marketing : IJBM
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Journal of strategic marketing
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Journal of service research : JSR
40
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
European journal of marketing : EJM
33
Journal of Services Marketing
32
The international review of retail, distribution and consumer research
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Journal of the Academy of Marketing Science
29
International journal of quality and service sciences
28
SpringerLink / Bücher
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The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
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Journal of Islamic marketing
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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International journal of retail & distribution management
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International journal of services and operations management
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Journal of Asian finance, economics and business : JAFEB
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Journal of hospitality and tourism insights
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Marketing intelligence & planning
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ECONIS (ZBW)
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RePEc
2
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1
Customer retention by banks in New Zealand
Cohen, David
;
Gan, Christopher
;
Hua Hwa Au Yong
;
Chong, …
- In:
Banks and bank systems : international research journal
2
(
2007
)
1
,
pp. 40-55
Persistent link: https://www.econbiz.de/10003863115
Saved in:
2
Customer patronage motives in Nigerian retail banking sector
Orakwue, Emmanuel
;
Omar, Ogenyi
- In:
The journal of retail marketing management research : JRMMR
2
(
2009/10
)
2
,
pp. 12-23
Persistent link: https://www.econbiz.de/10003946214
Saved in:
3
Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality
Piha, Lamprini P.
;
Aulōnitēs, Geōrgios I.
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
3
,
pp. 304-326
Persistent link: https://www.econbiz.de/10011305997
Saved in:
4
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
5
The moderating effects of need for cognition on drivers of customer loyalty
Hansen, Håvard
;
Samuelsen, Bendik M.
;
Sallis, James E.
- In:
European journal of marketing : EJM
47
(
2013
)
8
,
pp. 1157-1176
Persistent link: https://www.econbiz.de/10009786600
Saved in:
6
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
7
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
8
Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur
- In:
Central European business review : CEBR
2
(
2013
)
4
,
pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
Saved in:
9
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
10
Customer perceptions of frontline employee service delivery : a study of Russian bank customer satisfaction and behavioural intentions
Rod, Michel
;
Ashill, Nicholas J.
;
Gibbs, Tanya
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 212-221
Persistent link: https://www.econbiz.de/10011473203
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