Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Data- and resource-aware confo...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Consumer behaviour
83,817
Konsumentenverhalten
81,367
Prozessmanagement
12,661
Business process management
10,941
Theorie
10,827
Theory
10,661
Relationship marketing
9,338
Beziehungsmarketing
9,308
Brand management
7,606
Markenführung
7,566
Brand image
6,754
Markenimage
6,714
Online-Handel
5,698
Online retailing
5,687
Kundenzufriedenheit
5,622
USA
5,312
United States
5,068
Deutschland
4,975
Social Web
4,891
Social web
4,889
Germany
4,649
Service quality
4,594
Online-Marketing
4,563
Internet marketing
4,552
Dienstleistungsqualität
4,550
Brand
4,352
Markenartikel
4,343
Einzelhandel
4,208
Retail trade
4,166
Electronic Commerce
3,884
E-commerce
3,735
Werbewirkung
3,648
Advertising effects
3,609
Verbraucherverhalten
3,589
Experiment
3,453
Emotion
3,275
Advertising
3,038
Werbung
2,958
Privater Konsum
2,921
more ...
less ...
Online availability
All
Undetermined
3,195
Free
957
Type of publication
All
Article
5,124
Book / Working Paper
652
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,822
Aufsatz in Zeitschrift
4,822
research-article
136
Aufsatz im Buch
121
Book section
121
Hochschulschrift
75
Graue Literatur
70
Non-commercial literature
70
Thesis
49
Conference paper
46
Konferenzbeitrag
46
Arbeitspapier
41
Working Paper
41
Collection of articles of several authors
15
Sammelwerk
15
Case study
11
Fallstudie
11
Konferenzschrift
10
Aufsatzsammlung
8
conceptual-paper
8
Collection of articles written by one author
4
Ratgeber
4
Sammlung
4
non-article
4
review-article
4
Conference proceedings
3
case-report
3
Fallstudiensammlung
2
Guidebook
2
viewpoint
2
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Reprint
1
Textbook
1
back-matter
1
review
1
more ...
less ...
Language
All
English
5,660
German
115
French
2
Undetermined
2
Author
All
Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Larivière, Bart
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Springer-Verlag GmbH
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
321
International journal of hospitality management
199
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
77
Cogent business & management
73
Services marketing quarterly
58
Tourism management : research, policies, practice
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of Islamic marketing
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Total quality management & business excellence
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of hospitality and tourism insights
25
International journal of services and operations management
24
more ...
less ...
Source
All
ECONIS (ZBW)
5,617
Other ZBW resources
159
BASE
2
RePEc
1
Showing
1
-
10
of
5,779
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer input failures in service processes
Seppänen, Kaisa
;
Huiskonen, Janne
;
Karppinen, Henri
- In:
International journal of services and operations management
17
(
2014
)
4
,
pp. 439-452
Persistent link: https://www.econbiz.de/10010410864
Saved in:
2
Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR
;
Subramoniam, Suresh
;
Nizar Hussain, M.
- In:
Vision : the journal of business perspective
24
(
2020
)
4
,
pp. 481-495
Persistent link: https://www.econbiz.de/10012388331
Saved in:
3
The impact of consumer archetypes on online purchase decision-making processes and outcomes : a behavioural process perspective
Karimi, Sahar
;
Holland, Christopher P.
;
Papamichail, Nadia
- In:
Journal of business research : JBR
91
(
2018
),
pp. 71-82
Persistent link: https://www.econbiz.de/10011902819
Saved in:
4
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
European industries customer centricity roadmap stage : business process management aspect
Vojvodic, Milomir
;
Hitz, Christian
- In:
Acta oeconomica Pragensia : vědecký časopis Vysoke …
26
(
2018
)
3
,
pp. 47-69
Persistent link: https://www.econbiz.de/10011971092
Saved in:
6
Effective toolbox for lean service implementation
Song, Wenchao
;
Tan, Kim Hua
;
Baranek, Andrej
- In:
International journal of services and standards
5
(
2009
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10003806425
Saved in:
7
Assessing the additional impact of process recovery communications on customer outcomes: a comprehensive service recovery approach
Van Vaerenbergh, Yves
;
Larivière, Bart
;
Vermeir, Iris
-
2009
Persistent link: https://www.econbiz.de/10003854104
Saved in:
8
Designing waits that work
Norman, Donald A.
- In:
MIT sloan management review
50
(
2008/09
)
4
,
pp. 23-28
Persistent link: https://www.econbiz.de/10003884754
Saved in:
9
Integration von Kundenfeedback in die Produktentwicklung zur Optimierung der Kundenzufriedenheit
Schulte, Stefan
-
2006
Persistent link: https://www.econbiz.de/10003417148
Saved in:
10
Risikofrei zur Produktdienstleistung (RISP) : ein Projektbericht im Rahmen der Programmlinie Fabrik der Zukunft, Impulsprogramm Nachhaltig Wirtschaften
Fresner, Johannes
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003699499
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
