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Establishing logistics service strategies that increase sales

Leuschner, Rudolf; Lambert, Douglas M. - In: Journal of business logistics : JBL 37 (2016) 3, pp. 247-270

Persistent link: https://www.econbiz.de/10011615032

Inventory management and endogenous demand : investigating the role of customer referrals, defections, and product market failure

Sokolinskiy, Oleg; Sopranzetti, Ben J.; Rogers, Dale S.; … - In: Decision sciences : DS 50 (2019) 1, pp. 118-141

Persistent link: https://www.econbiz.de/10012060485

Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives

Brockhaus, Sebastian; Amos, Clinton; Fawcett, Amydee M.; … - In: Journal of marketing theory and practice 25 (2017) 4, pp. 396-420

Persistent link: https://www.econbiz.de/10011771059

Innovation in logistics outsourcing relationship : in the search of customer satisfaction

Cichosz, Marzenna; Goldsby, Thomas J.; Knemeyer, A. Michael - In: LogForum : elektroniczne czasopismo naukowe z dziedziny … 13 (2017) 2, pp. 209-219

Persistent link: https://www.econbiz.de/10011845961

Measuring and Selling the Value of Logistics

Lambert, Douglas M.; Burduroglu, Renan - In: The International Journal of Logistics Management 11 (2000) 1, pp. 1-18

In order to receive adequate rewards for the firm's innovations and performance in logistics, managers have to measure and sell the value that is being provided to customers. Value, once determined, must be sold to customers and also to top management within the firm. There are several value...

Persistent link: https://www.econbiz.de/10014780522