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~subject:"Customer satisfaction"
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Customer satisfaction
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Lee, Jin-soon
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Tsai, Henry
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Chiang, Chia-hao
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Choi, Youngjoon
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Fong, Lawrence Hoc Nang
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Hsu, Cathy H. C.
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Kim, Seongseop
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Lee, Louisa Yee-Sum
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International journal of hospitality management
3
Journal of travel and tourism marketing
3
Journal of hospitality marketing & management
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ECONIS (ZBW)
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Investigating differences in antecedents to value between first-time and repeat festival-goers
Lee, Jin-soon
;
Lee, Choong-Ki
;
Yoon, Yooshik
- In:
Journal of travel and tourism marketing
26
(
2009
)
7
,
pp. 688-702
Persistent link: https://www.econbiz.de/10003930963
Saved in:
2
Measuring festival quality and value affecting visitors' satisfaction and loyalty using a structural approach
Yoon, Yoo-shik
;
Lee, Jin-soon
;
Lee, Choong-Ki
- In:
International journal of hospitality management
29
(
2010
)
2
,
pp. 335-342
Persistent link: https://www.econbiz.de/10003971465
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3
Is satisfaction enough to ensure reciprocity with upscale restaurants? : the role of gratitude relative to satisfaction
Kim, Seongseop
;
Lee, Jin-soon
- In:
International journal of hospitality management
33
(
2013
),
pp. 118-128
Persistent link: https://www.econbiz.de/10009746470
Saved in:
4
Exploring the dynamic effect of multi-quality attributes on overall satisfaction : the case of incentive events
Lee, Jin-soon
;
Choi, Youngjoon
;
Chiang, Chia-hao
- In:
International journal of hospitality management
64
(
2017
),
pp. 51-61
Persistent link: https://www.econbiz.de/10011731680
Saved in:
5
The impact of service quality on positive consumption emotions in resort and hotel spa experiences
Lo, Ada
;
Wu, Corrine
;
Tsai, Henry
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 155-179
Persistent link: https://www.econbiz.de/10010526368
Saved in:
6
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
7
A casino-induced satisfaction of needs : scale development and its relationship with casino customer loyalty
Tsai, Henry
;
Hsu, Cathy H. C.
;
Lee, Louisa Yee-Sum
- In:
Journal of travel and tourism marketing
34
(
2017
)
7
,
pp. 986-1000
Persistent link: https://www.econbiz.de/10011758768
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