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Customer satisfaction
Consumer behaviour
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Konsumentenverhalten
9
Service quality
8
Dienstleistungsqualität
7
Beziehungsmarketing
6
Relationship marketing
6
Arbeitsverhalten
4
Internal marketing
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Kundenzufriedenheit
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Work behaviour
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Brand management
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Internal branding
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Job satisfaction
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Luxury goods
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Luxusgüter
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Markenführung
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Salespeople
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Verkaufspersonal
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Arbeitskräfte
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Arbeitszufriedenheit
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Beschwerdemanagement
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Brand enactment
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Brand image
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Buying behaviour
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Complaint management
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Consumers
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Customer behavioural intentions
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Dienstleistungsmarketing
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Employee-environment fit
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Employee-organization fit
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Employee-supervisor fit
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Frontline employees
2
Führungsstil
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Greece
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HR marketing
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Hierarchical analysis
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Boukis, Achilleas
4
Gounaris, Spiros
1
Harris, Lloyd C.
1
Koritos, Christos D.
1
Yalkin, Cagri
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Journal of customer behaviour
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The journal of services marketing
1
The service industries journal
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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1
The role of employee job satisfaction in strengthening customer repurchase intentions
Gounaris, Spiros
;
Boukis, Achilleas
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 322-333
Persistent link: https://www.econbiz.de/10009788844
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2
Achieving favourable customer outcomes through employee deviance
Boukis, Achilleas
- In:
The service industries journal
36
(
2016
)
7/8
,
pp. 319-338
Persistent link: https://www.econbiz.de/10011564146
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3
Customer responses to employee deviance : a conservation of resources perspective
Boukis, Achilleas
;
Yalkin, Cagri
- In:
Journal of customer behaviour
18
(
2019
)
3
,
pp. 191-214
Persistent link: https://www.econbiz.de/10012257477
Saved in:
4
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
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