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Customer satisfaction
Consumer behaviour
83,872
Konsumentenverhalten
81,423
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23,559
Decision
20,334
Theorie
18,922
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18,631
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6,436
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6,059
Online-Handel
5,796
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Social Web
5,284
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5,281
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5,151
Dienstleistungsqualität
5,096
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4,726
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4,716
Brand
4,387
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Han, Heesup
55
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26
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22
Prayag, Girish
18
Amin, Muslim
17
Bilgihan, Anil
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Prybutok, Victor R.
13
Balaji, M. S.
12
Klaus, Philipp
12
Wu, Luorong
12
Barnes, Donald C.
11
Keiningham, Timothy
11
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11
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11
Ryu, Kisang
11
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10
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10
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10
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9
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9
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9
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9
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9
Osman, Zahir
9
Prashar, Sanjeev
9
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Förderverein für Marketing an der Universität Hohenheim
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Institute of Leadership and Management <London>
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
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1
Technische Universität Dresden
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1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
324
International journal of hospitality management
202
Journal of business research : JBR
157
The journal of services marketing
105
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
88
International journal of contemporary hospitality management
80
Cogent business & management
77
Services marketing quarterly
67
Tourism management : research, policies, practice
62
The service industries journal
55
Asia Pacific journal of marketing and logistics
52
Psychology & marketing
51
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
44
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Journal of service management
40
Journal of service research : JSR
40
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
38
The international journal of bank marketing : IJBM
38
Tourism management perspectives : TMP
37
International journal of quality and service sciences
34
Journal of Services Marketing
34
European journal of marketing : EJM
33
The TQM journal : the international review of organizational improvement
33
The international review of retail, distribution and consumer research
32
International journal of services, economics and management
31
Journal of Asian finance, economics and business : JAFEB
31
Total quality management & business excellence
30
Journal of air transport management
29
Journal of Islamic marketing
28
International journal of business information systems : IJBIS
27
International journal of retail and distribution management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of hospitality and tourism insights
25
Journal of retailing
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ECONIS (ZBW)
6,053
Other ZBW resources
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RePEc
4
BASE
2
EconStor
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1
Inherently loyal or easily bored? : nonconscious activation of consistency versus variety-seeking behavior
Fishbach, Ayelet
;
Ratner, Rebecca K.
;
Zhang, Ying
- In:
Journal of consumer psychology : JCP : the official …
21
(
2011
)
1
,
pp. 38-48
Persistent link: https://www.econbiz.de/10008909940
Saved in:
2
Effects of proactive
decision
making on life satisfaction
Siebert, Johannes Ulrich
;
Kunz, Reinhard E.
;
Rolf, Philipp
- In:
European journal of operational research : EJOR
280
(
2020
)
3
,
pp. 1171-1187
Persistent link: https://www.econbiz.de/10012132529
Saved in:
3
Interpretive structural modelling of website quality factors for repurchase intention in online context
Trivedi, Vibha
;
Trivedi, Ashish
- In:
International journal of electronic business
14
(
2018
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012040478
Saved in:
4
Exploring online repurchase behavioural intention of university
students
in
Malaysia
Sajad Rezaei
;
Amin, Muslim
- In:
Journal for global business advancement : JGBA
6
(
2013
)
2
,
pp. 92-119
Persistent link: https://www.econbiz.de/10009762828
Saved in:
5
The influence of attitude, customer loyalty, and past experiences on
students
' complaining behaviour : the moderating role of gender
Ting, Poh-Poh
;
Winnie Poh Ming Wong
;
Chin, Chee Hua
- In:
International journal of business innovation and …
22
(
2020
)
1
,
pp. 87-105
Persistent link: https://www.econbiz.de/10012226678
Saved in:
6
Determinants of consumer behaviour in novice markets : the case of wine
Capitello, Roberta
;
Agnoli, Lara
;
Begalli, Diego
- In:
Journal of research in marketing and entrepreneurship : JRME
17
(
2015
)
1
,
pp. 110-126
Persistent link: https://www.econbiz.de/10011418409
Saved in:
7
Connecting with and converting shoppers into customers : investigating the role of regulatory fit in the online customer's
decision
-making process
Ashraf, Abdul R.
;
Thongpapanl, Narongsak
- In:
Journal of interactive marketing : a quarterly …
32
(
2015
),
pp. 13-25
Persistent link: https://www.econbiz.de/10011422768
Saved in:
8
Antecedents of the client's trust in low- versus high-consequence decisions
Terres, Mellina da Silva
;
Santos, Christiane Pizzutti dos
; …
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 26-37
Persistent link: https://www.econbiz.de/10010531133
Saved in:
9
A theoretical analysis for the effect of increasing partitioning of preference structures on satisfaction with
decision
making
Kira, Mohamed Ihab
- In:
International journal of happiness and development
2
(
2015
)
4
,
pp. 303-330
Persistent link: https://www.econbiz.de/10011527460
Saved in:
10
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
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