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Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context
Rychalski, Aude; Hudson, Sarah - In: Journal of business research : JBR 71 (2017), pp. 84-91
Persistent link: https://www.econbiz.de/10011622501
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Discount reference moderates customers' reactions to discount frames after online service failure
Sharifi, Seyed Shahin; Aghazadeh, Hashem - In: Journal of business research : JBR 69 (2016) 10, pp. 4074-4080
Persistent link: https://www.econbiz.de/10011553910
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Der Beitrag der Prospect Theory zur Beschreibung und Erklärung von Servicequalitätsurteilen und Kundenzufriedenheit im Kontext von Versicherungsentscheidungen
Gusenbauer, Birgit - 2012
Das Thema Kundenzufriedenheit nimmt bei Unternehmen eine immer wichtigere Rolle ein. Die Autorin konzentriert sich auf die Versicherungsbranche und misst den Einfluss der Dienstleistungsqualität auf die Kundenzufriedenheit. Zur Messung von Servicequalität wird SERVQUAL, ein von der...
Persistent link: https://www.econbiz.de/10011932700
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New insights in the moderating effect of switching costs on the satisfaction-repurchase behavior link
Nagengast, Liane; Evanschitzky, Heiner; Blut, Markus; … - In: Journal of retailing 90 (2014) 3, pp. 408-427
Persistent link: https://www.econbiz.de/10010408213
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Towards understanding the effects of time and emotions on the vacation experience
Torres, Edwin N.; Wei, Wei; Hua, Nan - In: Tourism review : the official journal of the AIEST 72 (2017) 4, pp. 357-374
Persistent link: https://www.econbiz.de/10011806369
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Online social shopping : the impact of attitude, customer information quality, effectiveness of information content and perceived social prescence
Daliri, Esmaeil; Sajad Rezaei; Wan Khairuzzaman Wan Ismail - In: International journal of business environment : IJBE 6 (2014) 4, pp. 426-450
Persistent link: https://www.econbiz.de/10010492051
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When is enough, enough? : investigating product reviews and information overload from a consumer empowerment perspective
Hu, Han-fen; Krishen, Anjala S. - In: Journal of business research : JBR 100 (2019), pp. 27-37
Persistent link: https://www.econbiz.de/10012023771
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The Diogenes Effect in retail buyer information processing
Prince, Melvin; Kwak, Lynn; Priporas, Constantinos Vasilios - In: Journal of retailing and consumer services 49 (2019), pp. 164-172
Persistent link: https://www.econbiz.de/10012025843
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Does user search behaviour mediate user knowledge and search satisfaction?
Yamin, Fadhxilah Mat; Thurasamy Ramayah; Wan Hussain … - In: International journal of economics and financial issues … 5 (2015) 1, pp. 34-39
Persistent link: https://www.econbiz.de/10011660747