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The control process effectiveness : organization versus customer
Barkai, Ofer - In: Journal of business & economics research 11 (2013) 8, pp. 345-352
Persistent link: https://www.econbiz.de/10009793000
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Customer satisfaction and internal control
Chen, Ting; Liu, Xiaotao Kelvin; Wan, Chi; Wang, Yakun - In: Journal of management accounting research : JMAR 36 (2024) 1, pp. 27-53
Persistent link: https://www.econbiz.de/10014507695
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Service Quality and Customer Satisfaction in Banks During an Economic Recession and Banking Crisis Period : The Critical Case of a Greek Co-Operative Bank
Kalpadakis, Andreas - 2015
The authors tested a modified SERVQUAL scale based on a survey of Pancretan Cooperative Bank's customers – in terms of a critical case study – in order to identify any differences in service quality satisfaction and its impact on the behavioral intentions of the bank's customers. Considering...
Persistent link: https://www.econbiz.de/10013013188
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Is high recovery more effective than expected recovery in addressing service failure? : a moral judgment perspective
Chen, Tong; Ma, Ke; Bian, Xuemei; Zheng, Chundong; … - In: Journal of business research : JBR 82 (2018), pp. 1-9
Persistent link: https://www.econbiz.de/10011771721
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Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe; Fragnière, Emmanuel; … - In: International journal of economics and accounting : IJEA 5 (2014) 2, pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
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The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja; Slapničar, Sergeja; Štumberger, Neža - In: Journal of business economics and management 16 (2015) 4, pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
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Developing client service competencies in accounting students : integrating a service quality experience in an accounting course
Moshavi, Dan; Johnson, Christie; Giullian, Marc - In: Journal of the Academy of Business Education : JABE 8 (2007) 1, pp. 56-68
Persistent link: https://www.econbiz.de/10003870792
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The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep; Avcilar, Mutlu Yüksel - In: Research journal of business management 4 (2010) 2, pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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Do financial restatements lead to auditor changes?
Mande, Vivek; Son, Myungsoo - In: Auditing : a journal of practice & theory 32 (2013) 2, pp. 119-145
Persistent link: https://www.econbiz.de/10009751184