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A goal-driven framework for compliance-dependent services : pathways to customer satisfaction and well-being
Tang, Chuanyi; Guo, Lin; Gruen, Thomas - In: Journal of business research : JBR 177 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014551048
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Macromarketing metrics of consumer well-being : an update
Sirgy, M. Joseph - In: Journal of macromarketing 41 (2021) 1, pp. 124-131
Persistent link: https://www.econbiz.de/10012485422
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An examination of the relationship between co-creation and well-being : an application in the case of tourism
Dekhili, Sihem; Hallem, Yousra - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012289256
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Transformative service research : a conceptual framework based on consumer's perspective
Ungaro, Veronica; Di Pietro, Laura; Renzi, Maria Francesca - In: International journal of retail and distribution management 50 (2022) 2, pp. 140-157
Persistent link: https://www.econbiz.de/10013397918
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The role of financial risk-taking attitude in personal finances and consumer satisfaction : evidence from Australia
Tahir, Muhammad S.; Richards, Daniel W.; Ahmed, … - In: International journal of bank marketing 41 (2023) 4, pp. 787-809
Persistent link: https://www.econbiz.de/10014313493
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How technological and natural consumption experiences impact consumer well-being : the role of consumer mindfulness and fatigue
Zarantonello, Lia; Grappi, Silvia; Formisano, Marcello - In: Psychology & marketing 41 (2024) 3, pp. 465-491
Persistent link: https://www.econbiz.de/10014467606
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Reclaiming the future : understanding customer forgiveness of service transgressions
Tsarenko, Yelena; Strizhakova, Yuliya; Otnes, Cele - In: Journal of service research 22 (2019) 2, pp. 139-155
Persistent link: https://www.econbiz.de/10012007424
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Failure : perspectives and prospects in marketing and consumption theory
Kjeldgaard, Dannie; Nøjgaard, Mikkel; Hartmann, … - In: Marketing theory 21 (2021) 2, pp. 277-286
Persistent link: https://www.econbiz.de/10012520610
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103
Persistent link: https://www.econbiz.de/10013540913