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Living positive experiences in store : how it influences shopping experience value and satisfaction?

Cachero-Martínez, Silvia; Vázquez Casielles, Rodolfo - In: Journal of business economics and management 18 (2017) 3, pp. 537-553

Persistent link: https://www.econbiz.de/10011721879

Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial

Kim, Eojina; Tang, Liang - In: Journal of hospitality marketing & management 25 (2016) 7/8, pp. 897-924

Persistent link: https://www.econbiz.de/10011621365

Mediating role of emotion in personalised relationship formation : study for patient-physician relationship

Kumar, Praveen; Arora, Ashok Pratap; Gupta, Rajen - In: International journal of Indian culture and business … 8 (2014) 4, pp. 495-518

Persistent link: https://www.econbiz.de/10011282819

Consumer desire for personalisation of products and services : cultural antecedents and consequences for customer evaluations

Torrico, Boris Herbas; Frank, Björn - In: Total quality management & business excellence 30 (2019) 4, pp. 355-369

Persistent link: https://www.econbiz.de/10012199759

How to satisfy him and her, and get loyalty in mobile commerce shopping application

Panitharn Juntongjin - In: International journal of electronic marketing and … 12 (2021) 1, pp. 1-18

Persistent link: https://www.econbiz.de/10012509359

Does involvement matter in S-Commerce? : the integrated role of emotion to explain satisfaction and loyalty in S-commerce for low vs high involvement products

Panitharn Juntongjin - In: Cogent business & management 9 (2022) 1, pp. 1-22

This paper investigates satisfaction and loyalty in social commerce by integrating the role of emotion as a mediating …, social commerce construct, perceived usefulness, and emotion. Using the mentioned constructs, this paper successfully …

Persistent link: https://www.econbiz.de/10014433767

Customer emotions in service robot encounters : a hybrid machine-human intelligence approach

Filieri, Raffaele; Lin, Zhibin; Li, Yulei; Lu, Xiaoqian; … - In: Journal of service research 25 (2022) 4, pp. 614-629

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Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on loyalty

Hartono, Markus; Raharjo, Hendry - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 971-985

Persistent link: https://www.econbiz.de/10011440757

Customer responses to intercultural communication accommodation strategies in hospitality service encounters

Wang, Chen-Ya; Miao, Li; Aattila, Anna S. - In: International journal of hospitality management 51 (2015), pp. 96-104

Persistent link: https://www.econbiz.de/10011413951

Positive emotions and behavioral intentions of customers in full-service restaurants : does aesthetic labor matter?

Tsaur, Sheng-Hshiung; Luoh, Hsiang-Fei; Syue, Shao-Syun - In: International journal of hospitality management 51 (2015), pp. 115-126

Persistent link: https://www.econbiz.de/10011413953

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