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Analysing the drivers of customer happiness at authorized workshops and improving retention

Kumar, Anil - In: Journal of retailing and consumer services 62 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012648882

Exploring the role of fitness instructors' interaction quality skills in building customer trust in the service provider and customer satisfaction

Glaveli, Niki; Papadimitriou, Dimitra; Karagiorgos, Thomas - In: European Sport management quarterly : ESMQ 23 (2023) 3, pp. 767-788

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Validating trust and commitment as mediators between economic and non-economic satisfaction in Puerto Rican buyer-supplier relationships

Sosa Varela, Juan Carlos; Svensson, Göran; … - In: International journal of procurement management 12 (2019) 4, pp. 391-409

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Do hospitals that do the right thing have more satisfied patients?

Tajeu, Gabriel S.; Kazley, Abby Swanson; Menachemi, Nir - In: Health care management review : HCM review 40 (2015) 4, pp. 348-355

Persistent link: https://www.econbiz.de/10011374632

Measuring service quality in Indian hospitals : an analysis of SERVQUAL model

Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17

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Assessment of patient satisfaction in tertiary care public hospitals

Mukherjee, Debarshi; Saha, Mahasweta; Chatterjee, Rajesh; … - In: International journal of business innovation and … 30 (2023) 2, pp. 148-164

Persistent link: https://www.econbiz.de/10014293932

Alternative information processing mechanisms in hospital supply chains : impact on cost, quality, and patient satisfaction

Peng, Xiaosong; Flynn, Barbara Bechler; Narayanan, … - In: Decision sciences 54 (2023) 5, pp. 494-513

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Measuring the quality of health services provided at a Greek public hospital through patient satisfaction : case study: the general hospital of Kavala

Georgiadou, Vasiliki A.; Maditinos, Dimitrios - In: International journal of business and economic sciences … 10 (2017) 2, pp. 60-72

: "clinical care", "social responsibility", "staff quality", "infrastructure" and "Hospital reliability". Originality/Value: The …Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services …

Persistent link: https://www.econbiz.de/10011709598

Patient satisfaction and change in medical care provider : a longitudinal study

Marquis, M. Susan; Davies, Allyson Ross; Ware jr., John E. - 1982

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Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect

Leonard, Kenneth Lynch - In: Journal of health economics 27 (2008) 2, pp. 444-459

Persistent link: https://www.econbiz.de/10003731107

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