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Customer satisfaction
Expectation
99
expectation
93
Stochastic differential equations
75
stochastic differential equations
65
Stochastischer Prozess
36
Theorie
36
Stochastic process
34
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32
Analysis
31
Erwartungsbildung
31
Expectation formation
31
Mathematical analysis
29
Consumer behaviour
28
Konsumentenverhalten
28
Kundenzufriedenheit
20
Schätzung
20
Mathematica
18
Estimation
17
Perception
15
Service quality
15
Stochastic Differential Equations
15
Inflation expectations
14
Inflationserwartung
14
Dienstleistungsqualität
13
Experiment
12
Schätztheorie
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11
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11
Option pricing theory
11
Optionspreistheorie
11
Satisfaction
11
inflation
11
USA
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9
uncertainty
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20
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Park, Sang-June
3
Yi, Youjae
2
Almeida, Victor Manoel Cunha de
1
Anuradha, A.
1
Carvajal, Alvaro Garcia
1
Clavel San Emeterio, Mónica
1
Datta, Saroj Kumar
1
Dhaliwal, Ran Singh
1
Dixit, Saurabh Kumar
1
Dubinsky, Alan J.
1
Engler, Tobias H.
1
Fernández-Ortiz, Rubén
1
Fuentes Lombardo, Guadalupe
1
Genç, Nurullah
1
Getahun, Wassie
1
González Menorca, Leonor
1
Goswami, Shubham
1
Hahn, Sowon
1
Hemais, Marcus Wilcox
1
Hsiao, Chun-Hua
1
Hsu, Chiehwen Ed
1
Islam, Shahidul
1
Jun, Minji
1
Karami, Masoud
1
Keumi, Chikako
1
Kim, Jin Baek
1
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1
Kundu, Sukanya
1
Kwarteng, Albert Justice
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Lee, Taehun
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Lee, Yeong-Ran
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1
Raj, S. Yeshwant
1
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Sav Canseven, Duygu
1
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1
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The service industries journal
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Enlightening tourism : ET ; a pathmaking journal
1
International journal of business and emerging markets : IJBEM
1
International journal of business excellence : IJBEX
1
International journal of business innovation and research
1
International journal of leisure and tourism marketing : IJLTM
1
International journal of pharmaceutical and healthcare marketing : IJPHM
1
International journal of quality and innovation : IJQI
1
Journal of business and economic analysis : (JBEA)
1
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
1
Journal of internet commerce
1
Journal of retailing and consumer services
1
Paradigm : the journal of Institute of Management Technology
1
Research in transportation economics
1
The journal of services marketing
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ECONIS (ZBW)
21
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1
Understanding online product ratings : a customer satisfaction model
Engler, Tobias H.
;
Winter, Patrick
;
Schulz, Michael
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 113-120
Persistent link: https://www.econbiz.de/10011388096
Saved in:
2
Cultural values and consumers' expectations and perceptions of service encounter quality
Karami, Masoud
;
Maleki, Mohamad Mehdi
;
Dubinsky, Alan J.
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
1
,
pp. 2-26
Persistent link: https://www.econbiz.de/10011563845
Saved in:
3
Müşteri beklentileri ve memnuniyetinin stratejik planlama açısından değerlendirilmesi : Afyonkarahisar i̇lindeki termal turizm i̇şletmeleri üzerinde bir araştırma
Sav Canseven, Duygu
;
Genç, Nurullah
-
2016
Persistent link: https://www.econbiz.de/10011588725
Saved in:
4
Measuring customer satisfaction on WebQual dimension for online banking : an empirical study
Goswami, Shubham
- In:
Paradigm : the journal of Institute of Management Technology
17
(
2013
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011759242
Saved in:
5
Performance and consumer satisfaction with mobile telecommunications
Hemais, Marcus Wilcox
;
Almeida, Victor Manoel Cunha de
- In:
International journal of business and emerging markets …
9
(
2017
)
3
,
pp. 216-240
Persistent link: https://www.econbiz.de/10011852484
Saved in:
6
The effects of post-adoption beliefs on the
expectation
-confirmation model in an electronics retail setting
Hsiao, Chun-Hua
- In:
Total quality management & business excellence : an …
29
(
2018
)
8
,
pp. 866-880
Persistent link: https://www.econbiz.de/10011884011
Saved in:
7
Influence of psycho-demographic variables of customers on their expectations and satisfaction towards retail store image attributes
Anuradha, A.
- In:
International journal of business innovation and research
14
(
2017
)
4
,
pp. 439-459
Persistent link: https://www.econbiz.de/10011863338
Saved in:
8
Two factor model of consumer satisfaction : international tourism research
Park, Sangkon
;
Hahn, Sowon
;
Lee, Taehun
;
Jun, Minji
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 82-88
Persistent link: https://www.econbiz.de/10011841829
Saved in:
9
A composite measure of performance-
expectation
and performance-only measures
Park, Sang-June
;
Yi, Youjae
- In:
The service industries journal
37
(
2017
)
15/16
,
pp. 936-947
Persistent link: https://www.econbiz.de/10011847999
Saved in:
10
Does a surprise strategy need words? : the effect of explanations for a surprise strategy on customer delight and expectations
Kim, Kyungmin
;
Mattila, Anna S.
- In:
The journal of services marketing
27
(
2013
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10010127939
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