banking services not only to show the levels of their satisfaction and loyalty, but also to make a comparative analysis of …The logic that customer satisfaction is the starting point of marketing and business activities is based on the … assumption that customer satisfaction leads to customer loyalty, keeping in mind all of the positive effects that customer …

, as for example in determining the unit of charging. In addition, services tend to be more variable in quality because …Much attention has been paid to the pricing of goods, but services now constitute almost half of the US economy and … they have their own pricing requirements. Services differ from goods in that the choice of pricing structure is more fluid …

satisfaction, in the particular case of multiservice organisations. These organisations offer a range of services to their … customers, so that evaluation of perceived overall quality and of satisfaction is more complex than that of a single service … take into consideration not only the perceived quality of each of the services, but also the perceived overall quality of …

The purpose of this article is to extend what is know about service quality in realm of the context of Internet … retailing. As a result of content analyzing 1,078 consumer anecdotes of online shopping experiences, 14 service quality … dimensions representing 42 items were identified. The unique contents of each service quality dimension relate to Internet …

services.Novelty – A high quality of Islamic banking services significantly affects customer satisfaction. In an effort to …Objective – This study examines the factors affecting the quality of Islamic banking services in Indonesia, and its … banking services.Further, multiple regression analysis was used to analyze the influence of the quality of Islamic banking …