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Customer satisfaction
Haftpflichtversicherung
15
Liability insurance
14
Consumer behaviour
12
Konsumentenverhalten
12
USA
11
United States
11
Beziehungsmarketing
9
Haftung
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Liability
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Salespeople
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Verkaufspersonal
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Insurance
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Versicherung
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Dienstleistungsqualität
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Kundenzufriedenheit
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Risiko
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Service quality
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Risk
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Health insurance
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Krankenversicherung
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Lieferantenmanagement
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Risikomodell
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Risk model
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Supplier relationship management
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service
4
Ärzte
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Beschwerdemanagement
3
Brand image
3
Brand management
3
Complaint management
3
Corporate Governance
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Baker, Thomas L.
6
Abosag, Ibrahim
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Alhouti, Sarah
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Bachrach, Daniel G.
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Hawes, Jon M.
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Jaramillo, Susana
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Jin, Zhongqi
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Lindsey-Hall, Kristina K.
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Meyer, Tracy
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Journal of business research : JBR
2
Journal of marketing channels : ... distribution systems, strategy, and management
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Psychology & marketing
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ECONIS (ZBW)
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The influence of the racial mix of other customers on black consumers' anger following a plausibly prejudicial service failure
Meyer, Tracy
;
Baker, Thomas L.
- In:
Journal of marketing theory and practice
18
(
2010
)
4
,
pp. 361-376
Persistent link: https://www.econbiz.de/10008666969
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2
Guest editorial: The role of salespeople in the efficient operation of the marketing channel
Baker, Thomas L.
;
Hawes, Jon M.
- In:
Journal of marketing channels : ... distribution …
18
(
2011
)
3
,
pp. 165-169
Persistent link: https://www.econbiz.de/10009271378
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3
Special issue: Salesforce interactions with channel of distribution members
Baker, Thomas L.
(
contributor
)
-
2011
Persistent link: https://www.econbiz.de/10009271388
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4
Customers need to relate : the conditional warm glow effect of CSR on negative customer experiences
Alhouti, Sarah
;
Wright, Scott A.
;
Baker, Thomas L.
- In:
Journal of business research : JBR
124
(
2021
),
pp. 240-253
Persistent link: https://www.econbiz.de/10012493856
Saved in:
5
Customers' need for uniqueness theory versus brand congruence theory : the impact on satisfaction with social network sites
Abosag, Ibrahim
;
Ramadan, Zaby B.
;
Baker, Thomas L.
; …
- In:
Journal of business research : JBR
117
(
2020
),
pp. 862-872
Persistent link: https://www.econbiz.de/10012288106
Saved in:
6
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
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