Continuous innovations of smartphone attributes and increasing product usage call for better understanding of the attributes that matter most to customers. This study employs Kano's model for classifying smartphone attributes into various categories and examines the influence of those attributes...

In this study, relative importance of factors affecting student satisfaction in the context of e-learning are examined. Following a detailed literature review on student satisfaction on e-learning, a model was proposed explaining student satisfaction in the context of e-learning. The factors...

Worldwide business-to-consumer (B2C) sales will touch $1.92 trillion. Everyday companies are adopting newer communication and information technologies to maintain and enhance their performances. Attracting new customers is challenging task in this competitive environment, therefore retaining...

This study aims to find out how the website's design, the quality of the information, security, responsiveness, and trust all affect customer satisfaction in the context of e-Commerce website of home product users in the Thai population. The objectives of this study are to investigate web...

This quantitative correlational research examined the correlations between customer relation-ship management (CRM) usage, product innovation, and customer satisfaction. The general problem was the lack of evidence indicating the use of CRM system as effective in improving small- to medi-um-size...

While Business Intelligence (BI) initiatives have been a top-priority of CIOs around the world for several years, accounting for billions of USD of IT investments per annum (IDC), academic research on the actual benefits derived from BI tools and the drivers of these benefits remain sparse.This...

Although the fast advancing smartphone technology makes connectivity possible for shoppers to reach almost any online shopping mall, it does not ensure success in the development of an online shopping platform for smartphone technology. This research studied the buyers' perception about mobile...

The Government of India made history on October 24, 2000 by once again bringing back insurance business to private companies, which had earlier been abolished 24 years ago. The opening of the insurance sector was facilitated through the Insurance Regulatory and Development Authority (IRDA)....

Rendering to literature and purposes of banking institutions, customer satisfaction is vital to their management. Information about their satisfaction will give them the competitive advantage to maintain their customer loyalty and increase their profits. In Greece, most commercial banks offer...

This study examines how customer-centered management systems contribute to CRM through the use of digital services. The article presents empirical evidence from an online survey of 405 people using digital services living Kocaeli province in Turkey and modelling a system of structural equations...