(utilitarian and hedonic experience) on satisfaction and loyalty of two segments of customers: transactional and online … satisfaction, positive WOM, repurchase intention and price tolerance. The findings indicate that direct and indirect effects of e …-service quality on satisfaction and loyalty are different for each segment of customers. While utilitarian quality is more relevant …

earns than the reference, I investigate how effort and job satisfaction react to reciprocity tendencies. The results suggest … stronger her positive reciprocity tendency is. However, there is no such interaction for negative reciprocity. Job satisfaction …

Purpose – HRM is supposed to increase job satisfaction. But does it also increase client satisfaction? Sets out to … employees, employee satisfaction, and client satisfaction. Scores were based on interviews with 3,542 patients and surveys of 12 …,193 employees. Findings – HRM does affect job and client satisfaction. Correlations between HRM and client satisfaction were …

Purpose – The purpose of this study is to examine the satisfaction formation process under conditions of varying … satisfaction with the completed service report. ElderCare, an assurance service provided by Certified Public Accountants to the … the satisfaction formation process for these services, regardless of involvement. Under conditions of high involvement …

This research has four specific objectives: (1) identifying factors that affect customer satisfaction with less than … factors, (3) testing the difference in satisfaction among groups of customers with different characteristics in terms of type … identified the six factors that influence positively customer satisfaction of LCL cargo services of logistics companies in HCMC …