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Customer satisfaction
Consumer behaviour
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81,507
Relationship marketing
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Beziehungsmarketing
25,802
Electronic Commerce
24,102
Service quality
21,834
E-commerce
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Dienstleistungsqualität
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Online-Marketing
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9,506
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8,840
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7,368
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25
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22
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Sharma, Piyush
21
Bilgihan, Anil
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Gil Saura, Irene
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19
Gustafsson, Anders
19
Jang, Soocheong
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17
Balaji, M. S.
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14
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Keiningham, Timothy
14
Lee, Choong-Ki
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Park, Jungkun
14
So, Kevin Kam Fung
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Van Vaerenbergh, Yves
14
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13
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RWTH Aachen
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Harvard Graduate School of Business Administration
2
IGI Global
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Information Resources Management Association
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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ANZMAC Conference <2019, Wellington>
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
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1
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1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Tartu Ülikool
1
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Journal of retailing and consumer services
411
International journal of hospitality management
322
Journal of business research : JBR
243
The journal of services marketing
181
Journal of hospitality marketing & management
140
The service industries journal
139
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
139
Journal of travel and tourism marketing
133
International journal of contemporary hospitality management
122
Tourism management : research, policies, practice
117
Cogent business & management
95
Services marketing quarterly
93
Service business
80
Asia Pacific journal of marketing and logistics
77
Journal of service research : JSR
75
The TQM journal : the international review of organizational improvement
74
Journal of air transport management
73
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
70
Journal of Services Marketing
69
Psychology & marketing
68
Journal of service management
67
International journal of quality and service sciences
65
Total quality management & business excellence
62
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
60
Journal of strategic marketing
59
The international journal of bank marketing : IJBM
58
International journal of services and operations management
57
International journal of quality & reliability management
56
International journal of productivity and quality management : IJPQM
54
Journal of the Academy of Marketing Science
54
Tourism management perspectives : TMP
54
Managing service quality : MSQ ; an international journal
53
International journal of services, economics and management
52
International journal of electronic marketing and retailing : IJEMR
51
Industrial marketing management : the international journal for industrial and high-tech firms
48
Journal of Asian finance, economics and business : JAFEB
48
European journal of marketing : EJM
47
International journal of business information systems : IJBIS
44
International journal of electronic customer relationship management : IJECRM
43
Journal of hospitality and tourism insights
43
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
23
EconStor
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1
Impact of customers' assessment of website attributes on e-relationship in the securities brokerage industry : a multichannel perspective
Toufaily, Elissar
;
Pons, Frank
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 58-69
Persistent link: https://www.econbiz.de/10011628994
Saved in:
2
Multi-channel retailing : effect of service quality and image congruity on intention to recommend
Sari, Vinny Muthia
;
Balqiah, Tengku Ezni
- In:
Emerging issues in economics of development, business …
,
(pp. 175-192)
.
2020
Persistent link: https://www.econbiz.de/10012419465
Saved in:
3
Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination
Carlson, Jamie
;
O'Cass, Aron
;
Ahrholdt, Dennis C.
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 90-102
Persistent link: https://www.econbiz.de/10011388091
Saved in:
4
Designing satisfying service encounters : website versus store touchpoints
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 85-107
Persistent link: https://www.econbiz.de/10012819742
Saved in:
5
Meassevuring e-service quality, satisfaction and loyalty of customer in the online channel of the modern retail
Veloso, Cláudia Miranda
;
Magueta, Daniel
;
Sousa, Bruno
; …
- In:
Inventi impact: retailing & consumer services
(
2021
)
1
,
pp. 28-42
Persistent link: https://www.econbiz.de/10012601930
Saved in:
6
An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
7
Developing and validating a multidisciplinary scale of e-retailing website elements
Alnawas, Ibrahim
;
Al Khateeb, Amr
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209668
Saved in:
8
Blueprint for retail website design : attracting and retaining millennial online shoppers
Wright, Linda Berns
;
Haug, James C.
;
Huckabee, Allen
- In:
Journal of internet commerce
18
(
2019
)
2
,
pp. 170-196
Persistent link: https://www.econbiz.de/10012179574
Saved in:
9
Empirical study on multi-channel service quality and customer loyalty of retailers
Yong-zhi, Qi
- In:
Journal of electronic commerce in organizations : the …
12
(
2014
)
4
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010506943
Saved in:
10
Perceived service process in e-service delivery system : B2C online retailers performance ranking by TOPSIS
Gupta, Piyush
;
Sachan, Amit
;
Mishra, Vivek
- In:
International journal of services technology and …
29
(
2024
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10015060736
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