//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
WWW=wait, wait, wait : emotion...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Customer satisfaction
Konsumentenverhalten
79,057
Consumer behaviour
78,625
Internet
19,756
Theorie
11,021
Theory
10,797
Emotion
10,410
Beziehungsmarketing
9,249
Relationship marketing
9,238
Electronic Commerce
7,882
Brand management
7,518
Markenführung
7,517
E-commerce
7,350
Markenimage
6,564
Brand image
6,536
Online-Handel
6,168
Online retailing
6,153
USA
5,999
Deutschland
5,958
Social Web
5,794
Social web
5,789
Kundenzufriedenheit
5,755
United States
5,731
Germany
5,425
Online-Marketing
5,222
Internet marketing
5,208
Dienstleistungsqualität
4,664
Service quality
4,654
Brand
4,251
Markenartikel
4,244
Einzelhandel
4,232
Retail trade
4,141
Experiment
4,027
Werbewirkung
3,765
Advertising effects
3,721
Verbraucherverhalten
3,566
Werbung
3,169
Advertising
3,080
Preismanagement
2,936
Pricing strategy
2,928
more ...
less ...
Online availability
All
Undetermined
2,996
Free
974
Type of publication
All
Article
5,043
Book / Working Paper
708
Journal
3
Type of publication (narrower categories)
All
Article in journal
4,903
Aufsatz in Zeitschrift
4,903
Aufsatz im Buch
128
Book section
128
Hochschulschrift
87
Graue Literatur
78
Non-commercial literature
78
Thesis
58
Conference paper
55
Konferenzbeitrag
55
Arbeitspapier
45
Working Paper
45
Collection of articles of several authors
14
Sammelwerk
14
Konferenzschrift
10
Aufsatzsammlung
8
Collection of articles written by one author
6
Sammlung
6
Case study
5
Fallstudie
5
Ratgeber
4
Conference proceedings
3
Guidebook
2
Fallstudiensammlung
1
Glossar enthalten
1
Glossary included
1
Handbook
1
Handbuch
1
Lehrbuch
1
Reprint
1
Textbook
1
more ...
less ...
Language
All
English
5,626
German
124
Undetermined
3
French
2
Author
All
Han, Heesup
54
Mattila, Anna S.
24
Usman, Osly
20
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Hyun, Sunghyup Sean
16
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Aksoy, Lerzan
12
Balaji, M. S.
12
Barnes, Donald C.
12
Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
11
Quach, Sara
11
Wu, Luorong
11
Ahn, Jiseon
10
Bang, Nguyen
10
Liu, Chih-Hsing
10
Rather, Raouf Ahmad
10
Ryu, Kisang
10
Xu, Xun
10
Amin, Muslim
9
Chua, Bee-Lia
9
Frank, Björn
9
Huber, Frank
9
Keiningham, Timothy
9
Kim, Jinkyung Jenny
9
Kim, Woo Gon
9
Lee, Choong-Ki
9
Muskat, Birgit
9
Qu, Hailin
9
Roschk, Holger
9
Sparks, Beverley
9
Sreejesh, S.
9
Thaichon, Paramaporn
9
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
3
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Berlin / Universitätsbibliothek
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
323
International journal of hospitality management
202
Journal of business research : JBR
160
The journal of services marketing
108
Journal of hospitality marketing & management
94
Journal of travel and tourism marketing
91
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
61
Services marketing quarterly
59
The service industries journal
57
Psychology & marketing
51
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
45
Journal of strategic marketing
43
Journal of service management
41
Journal of service research : JSR
41
Tourism management perspectives : TMP
40
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
35
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
The international review of retail, distribution and consumer research
31
International journal of quality and service sciences
30
Journal of Asian finance, economics and business : JAFEB
29
The TQM journal : the international review of organizational improvement
29
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of air transport management
27
International journal of services and operations management
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
26
International journal of retail & distribution management
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
International journal of services, economics and management
24
Journal of internet commerce
24
Journal of Islamic marketing
23
more ...
less ...
Source
All
ECONIS (ZBW)
5,749
BASE
3
RePEc
2
Showing
1
-
10
of
5,754
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The impact of perceived service fairness and quality on the behavioral intentions of Chinese hotel guests : the mediating role of consumption
emotions
Su, LuJun
;
Swanson, Scott R.
;
Chen, Xiaohong
- In:
Journal of travel and tourism marketing
33
(
2016
),
pp. 88-102
Persistent link: https://www.econbiz.de/10011485027
Saved in:
2
An integrated model of service experience,
emotions
, satisfaction, and price acceptance : an empirical analysis in the Chinese hospitality industry
Ali, Faizan
;
Amin, Muslim
;
Cobanoglu, Cihan
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 449-475
Persistent link: https://www.econbiz.de/10011499273
Saved in:
3
Consumer envy during service encounters
Anaya, Gerardo Joel
;
Miao, Li
;
Mattila, Anna S.
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 359-372
Persistent link: https://www.econbiz.de/10011524421
Saved in:
4
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://www.econbiz.de/10011528630
Saved in:
5
Does product involvement influence how
emotions
drive satisfaction? : an approach through the theory of hedonic asymmetry
Calvo-Porral, Cristina
;
Ruiz Vega, Agustín V.
;
Lévy …
- In:
European research on management and business economics
24
(
2018
)
3
,
pp. 130-136
Persistent link: https://www.econbiz.de/10012051693
Saved in:
6
Perceived fairness,
emotions
, and intention of fast food chain restaurants customers in Indonesia
Budiyanti, Hety
;
Patiro, Shine Pintor Siolemba
- In:
Gadjah Mada international journal of business
20
(
2018
)
2
,
pp. 229-253
Persistent link: https://www.econbiz.de/10011982582
Saved in:
7
The role of consumers in creating experiences by organisers of sports events
Waśkowski, Zygmunt
- In:
Annales Universitatis Mariae Curie-Skłodowska / H
51
(
2017
)
2
,
pp. 263-271
Persistent link: https://www.econbiz.de/10011986158
Saved in:
8
The influence of eventscape on
emotions
, satisfaction and loyalty : the case of re-enactment events
Carneiro, Maria João
;
Eusébio, Celeste
;
Caldeira, Ana
; …
- In:
International journal of hospitality management
82
(
2019
),
pp. 112-124
Persistent link: https://www.econbiz.de/10012121398
Saved in:
9
Feeling
emotions
in the public performing arts sector : does gender affect?
Tubillejas-Andrés, Berta
;
Cervera-Taulet, Amparo
; …
- In:
International review on public and non-profit marketing
16
(
2019
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012129539
Saved in:
10
Call centers : is there an upside to the dissatisfied customer experience?
Hudson, Sarah
;
González-Gómez, Helena V.
;
Rychalski, Aude
- In:
Journal of business strategy
38
(
2017
)
1
,
pp. 39-46
Persistent link: https://www.econbiz.de/10011618309
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->