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Customer satisfaction
China
126,763
Consumer behaviour
82,943
Konsumentenverhalten
80,463
Theorie
11,588
Theory
11,381
USA
9,753
Relationship marketing
9,288
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9,232
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9,230
Brand management
7,859
Markenführung
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Internationale Wirtschaftsbeziehungen
7,799
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Hong Kong
7,449
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7,408
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7,350
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7,318
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7,186
Brand image
6,912
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6,863
India
6,656
Indien
6,451
Deutschland
6,401
Perception
5,867
Online-Handel
5,809
Online retailing
5,798
Kundenzufriedenheit
5,766
Germany
5,645
Wahrnehmung
5,338
Innovation
5,156
Social Web
5,156
Social web
5,153
Service quality
4,854
Dienstleistungsqualität
4,787
Online-Marketing
4,674
Internet marketing
4,663
Japan
4,613
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4,559
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Han, Heesup
57
Mattila, Anna S.
26
Usman, Osly
20
Wong, IpKin Anthony
20
Prayag, Girish
18
Prentice, Catherine
17
Bilgihan, Anil
16
Aksoy, Lerzan
15
Hyun, Sunghyup Sean
15
Söderlund, Magnus
15
Gustafsson, Anders
14
Prybutok, Victor R.
14
Frank, Björn
13
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
12
Wu, Luorong
12
Enkawa, Takao
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Su, LuJun
11
Ahn, Jiseon
10
Bang, Nguyen
10
Barnes, Donald C.
10
Hsu, Maxwell K.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Amin, Muslim
9
Buoye, Alexander
9
Chua, Bee-Lia
9
Huber, Frank
9
Kim, Woo Gon
9
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9
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9
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9
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
192
Journal of business research : JBR
157
The journal of services marketing
102
Journal of travel and tourism marketing
95
Journal of hospitality marketing & management
94
International journal of contemporary hospitality management
84
Cogent business & management
73
Tourism management : research, policies, practice
63
Services marketing quarterly
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
53
The service industries journal
53
Asia Pacific journal of marketing and logistics
48
Psychology & marketing
48
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
Service business
43
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
Tourism management perspectives : TMP
40
Journal of service management
39
Journal of service research : JSR
39
Journal of Services Marketing
36
European journal of marketing : EJM
35
The international journal of bank marketing : IJBM
34
Journal of air transport management
30
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
International journal of services, economics and management
27
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
27
International journal of quality and service sciences
26
Journal of Islamic marketing
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
International journal of business information systems : IJBIS
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of retailing
25
Marketing intelligence & planning
25
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ECONIS (ZBW)
5,760
Other ZBW resources
203
RePEc
5
BASE
2
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1
Shopping experiences in visually complex environments : a self-regulation account
Orth, Ulrich R.
;
Wirtz, Jochen
;
Brunner, Amelia
- In:
Journal of service management
27
(
2016
)
2
,
pp. 194-217
Persistent link: https://www.econbiz.de/10011565147
Saved in:
2
Effect of consumption emotion on hotel and resort spa experience
Lo, Ada S.
;
Wu, Corrine
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 958-984
Persistent link: https://www.econbiz.de/10010469197
Saved in:
3
Disconfirmation and satisfaction in the light of culture : an analysis for Chinese and US American consumers
Krüger, Franziska
-
2011
Persistent link: https://www.econbiz.de/10009539407
Saved in:
4
The impact of perceived procedural justice on dimensions of customer citizenship behaviours : the mediating effect of customer perceived support
Ahmed Hassaan Mohammed Ali
;
Song, Jing
- In:
Organizations and markets in emerging economies
14
(
2023
)
3/29
,
pp. 464-485
customer perceived support (CPS). Our research setting is the smartphone after-sales service sector in
China
. Structural …
Persistent link: https://www.econbiz.de/10014534901
Saved in:
5
New platform and new excitement? : exploring young educated sport customers' perceptions of watching live sports on OTT services
Xu, Maowei
;
Li, Bo
;
Scott, Olan K. M.
;
Wang, Jerred Junqi
- In:
International journal of sports marketing & sponsorship
24
(
2023
)
4
,
pp. 682-699
Persistent link: https://www.econbiz.de/10014377667
Saved in:
6
The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew
;
Hsu, Cathy H. C.
;
Baum, Tom
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
Saved in:
7
Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons : the moderating role of pleasure-arousal-dominance emot...
Kampani, Nidhi
;
Jhamb, Deepika
- In:
International journal of services, economics and management
12
(
2021
)
2
,
pp. 164-184
Persistent link: https://www.econbiz.de/10012613739
Saved in:
8
Premium customers'
perception
of firms' customer relationship management segmentation, identity strategies and their satisfaction
Wali, Andy Fred
;
Nwokah, N. Gladson
- In:
International journal of markets and business systems
2
(
2016
)
4
,
pp. 291-308
Persistent link: https://www.econbiz.de/10011716063
Saved in:
9
Customers'
perception
of fish fast-casual restaurants
Castellini, Alessandra
;
Samoggia, Antonella
- In:
Journal of food products marketing
24
(
2018
)
3
,
pp. 348-371
Persistent link: https://www.econbiz.de/10011880360
Saved in:
10
The opinion of post graduate students on effect of interrelationship among the perceptual components with reference to online shopping
Kumar, R. Rajendra
- In:
International journal of business information systems : …
32
(
2019
)
4
,
pp. 438-459
Persistent link: https://www.econbiz.de/10012159043
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