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Mobile hotel reservations and customer behavior : channel familiarity and channel type
Kim, Jinkyung Jenny; Chua, Bee-Lia; Han, Heesup - In: Journal of vacation marketing 27 (2021) 1, pp. 82-102
Persistent link: https://www.econbiz.de/10012426217
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Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen; Anh Thi Tu Le; Nguyen Hoang; Phong Thai Le - In: International journal of productivity and quality … 36 (2022) 2, pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
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Customer engagement in the hotel industry : perceptions of hotel staff and guests
Järvi, Henna - In: International journal of business innovation and research 18 (2019) 1, pp. 109-127
Persistent link: https://www.econbiz.de/10011982392
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Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa; Fernandes, Filipa - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
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How do tourism souvenir purchasing channels impact tourists' intention to purchase? : the moderating role of souvenir authenticity
Su, LuJun; Huang, Yinghua - In: Journal of travel research : a quarterly publication of … 63 (2024) 6, pp. 1527-1548
Persistent link: https://www.econbiz.de/10014582542
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Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa; Liu, Hsiou-hsiang; Chang, Feng-hsiang - In: International journal of hospitality management 35 (2013), pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
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Investigating the wellness tourism factors in hot spring hotel customer service
Chen, Kaung-hwa; Chang, Feng-hsiang; Wu, Chihkang - In: International journal of contemporary hospitality management 25 (2013) 7, pp. 1092-1114
Persistent link: https://www.econbiz.de/10010194874
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Factors affecting hotel visitors' usage of Guest Empowerment Technology (GET)
Lai Hang Kwan; Siew Jing Chia; Rickson Khor; Teck Hou Wong - In: Handbook of research on leveraging consumer psychology …, (pp. 138-153). 2017
Persistent link: https://www.econbiz.de/10011528821
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Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan; Ryu, Kisang; Kashif Hussain - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
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Customer Service in Varna Hotels : Foreign Tourists’ Perceptions
Ivanova, Maya G. - 2017
The paper examines the quality of customer service in Varna hotels. Quantitative methods are used – a survey conducted among 135 participants from 22 countries, staying at hotels in Varna. The findings reveal foreign tourists' perceptions of the services in Varna hotels. Customer evaluation of...
Persistent link: https://www.econbiz.de/10012942808