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Integrating service quality with system and information quality : an empirical test in the e-service context
Xu, Jingjun; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 37 (2013) 3, pp. 777-794
Persistent link: https://www.econbiz.de/10009787107
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An exploratory study of the formation and impact of electronic service failures
Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald T. - In: Management information systems : mis quarterly 40 (2016) 1, pp. 1-29
Persistent link: https://www.econbiz.de/10011447555
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An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.; Aquino, Karl; Owens, Bradley P.; … - In: Academy of Management journal : AMJ 53 (2010) 2, pp. 238-264
Persistent link: https://www.econbiz.de/10003980361