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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,507
Konsumentenverhalten
81,057
Türkei
20,888
Turkey
16,471
Theorie
9,938
Theory
9,765
Relationship marketing
9,094
Beziehungsmarketing
9,061
Islam
8,245
Brand management
7,611
Markenführung
7,569
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6,765
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6,723
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5,645
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5,634
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5,616
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4,998
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4,843
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4,841
United States
4,720
Online-Marketing
4,556
Internet marketing
4,546
Service quality
4,503
Deutschland
4,498
Dienstleistungsqualität
4,451
Brand
4,345
Markenartikel
4,338
Einzelhandel
4,202
Retail trade
4,160
Germany
4,042
Werbewirkung
3,659
Electronic Commerce
3,645
Advertising effects
3,620
Verbraucherverhalten
3,589
E-commerce
3,540
Experiment
3,434
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3,272
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3,067
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2,980
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957
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Han, Heesup
55
Mattila, Anna S.
26
Usman, Osly
20
Prentice, Catherine
17
Wong, IpKin Anthony
17
Bilgihan, Anil
16
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Söderlund, Magnus
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Prybutok, Victor R.
12
Wu, Luorong
12
Amin, Muslim
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Rather, Raouf Ahmad
11
Ryu, Kisang
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Blut, Markus
10
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Quach, Sara
10
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Kim, Woo Gon
9
Muskat, Birgit
9
Prashar, Sanjeev
9
Sparks, Beverley
9
Sreejesh, S.
9
Torres, Edwin N.
9
Verhoef, Peter C.
9
Wei, Wei
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
U. S. Department of Agriculture
1
U. S. Department of Agriculture, Foreign Agricultural Service
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Published in...
All
Journal of retailing and consumer services
320
International journal of hospitality management
201
Journal of business research : JBR
151
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
85
International journal of contemporary hospitality management
79
Cogent business & management
73
Tourism management : research, policies, practice
60
Services marketing quarterly
58
Psychology & marketing
50
The service industries journal
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
International journal of electronic marketing and retailing : IJEMR
42
Journal of strategic marketing
41
Service business
41
Journal of service management
40
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Islamic marketing
31
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
31
Journal of air transport management
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,611
Other ZBW resources
172
RePEc
6
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2
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1
Interest-free banking in
Turkey
: a study of customer satisfaction and bank selection criteria
Okumuş, Hacer Şaduman
- In:
Journal of economic cooperation among Islamic countries
26
(
2005
)
4
,
pp. 51-86
Persistent link: https://www.econbiz.de/10003429303
Saved in:
2
Retail store branding in
Turkey
: its effect on perceived quality, satisfaction and loyalty
Gürbüz, Esen
- In:
EuroMed journal of business
3
(
2008
)
3
,
pp. 286-304
Persistent link: https://www.econbiz.de/10003930252
Saved in:
3
Antecedents of green behavioral intentions : a cross-country study of
Turkey
, Finland and Pakistan
Konuk, Faruk Anıl
;
Ur Rahman, Saleem
;
Salo, Jari
- In:
International journal of consumer studies
39
(
2015
)
6
,
pp. 586-596
Persistent link: https://www.econbiz.de/10011418906
Saved in:
4
An attribution approach to consumer evaluations in logistics customer service failure situations
Oflaç, Bengü S.
;
Sullivan, Ursula Y.
;
Baltacioğlu, …
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 51-71
Persistent link: https://www.econbiz.de/10009665491
Saved in:
5
Assessing the effects of satisfaction and value on customer loyalty behaviors in service environments : high-speed railway in
Turkey
as a case study
Dölarslan, Emre Sahin
- In:
Management research review
37
(
2014
)
8
,
pp. 706-727
Persistent link: https://www.econbiz.de/10010387101
Saved in:
6
Measuring food and beverage service quality in spa hotels : a case study in Balıkesir,
Turkey
Giritlioglu, Ibrahim
;
Jones, Eleri
;
Avcikurt, Cevdet
- In:
International journal of contemporary hospitality management
26
(
2014
)
2
,
pp. 183-204
Persistent link: https://www.econbiz.de/10010249697
Saved in:
7
A cross-national comparison of American and Turkish consumer satisfaction with dental care services
Harcar, Talha
;
Kara, Ali
;
Kucukemiroglu, Orsay
- In:
Journal of medical marketing : device, diagnostic and …
12
(
2012
)
1
,
pp. 30-42
Persistent link: https://www.econbiz.de/10009518289
Saved in:
8
Consumer responses to process and outcome failures in service firms
Ural, Tulin
- In:
Problems and perspectives in management : PPM ; …
6
(
2008
)
3
,
pp. 48-56
Persistent link: https://www.econbiz.de/10003801942
Saved in:
9
Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul,
Turkey
Cetin, Gurel
;
Walls, Andrew
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
Saved in:
10
Building e-loyalty for e-retailers : role of justice perception and consumer forgiveness
Baruönü Latif, Fatma Özge
;
Uslu, Aypar
- In:
Middle East journal of management : MEJM
6
(
2019
)
3
,
pp. 298-317
Persistent link: https://www.econbiz.de/10012111745
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