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Customer loyalty with fine dining : the moderating role of gender
Ma, Emily; Qu, Hailin; Ali Eliwa, Rasha - In: Journal of hospitality marketing & management 23 (2014) 5/6, pp. 513-535
Persistent link: https://www.econbiz.de/10010402063
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Examining the structural relationships of destination image, tourist satisfaction and destination loyalty : an integrated approach
Chi, Christina Geng-Qing; Qu, Hailin - In: Tourism management : research, policies, practice 29 (2008) 4, pp. 624-636
Persistent link: https://www.econbiz.de/10003709940
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Destination image and behavior intention of travelers to Thailand : the moderating effect of perceived risk
Tavitiyaman, Pimtong; Qu, Hailin - In: Journal of travel and tourism marketing 30 (2013) 3/4, pp. 169-185
Persistent link: https://www.econbiz.de/10009775463
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Travelers' behavioral intention toward hotel self-service kiosks usage
Kim, Miyoung; Qu, Hailin - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 225-245
Persistent link: https://www.econbiz.de/10010250186
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Examining the relationship between tourists' attribute satisfaction and overall satisfaction
Chi, Christina Geng-qing; Qu, Hailin - In: Journal of hospitality marketing & management 18 (2009) 1, pp. 4-25
Persistent link: https://www.econbiz.de/10003843037
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A conceptual and methodological investigation of a multilevel model of customer incivility
Liu, Jing; Washburn, Isaac; Qu, Hailin - In: International journal of hospitality management 79 (2019), pp. 168-178
Persistent link: https://www.econbiz.de/10012013001
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The mediating role of consumption emotions
Song, Jahyun; Qu, Hailin - In: International journal of hospitality management 66 (2017), pp. 66-76
Persistent link: https://www.econbiz.de/10011810941
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The impact of perceived security and consumer innovativeness on e-loyalty in online travel shopping
Cui, Feng; Lin, Derong; Qu, Hailin - In: Journal of travel and tourism marketing 35 (2018) 6, pp. 819-834
Persistent link: https://www.econbiz.de/10011918096
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying; Qu, Hailin - In: Journal of hospitality marketing & management 27 (2018) 3, pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung; Qu, Hailin; Beck, Jeffrey A. - In: International journal of hospitality management 92 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012425014