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Assessment of after-sales service behaviors of Ethiopia Telecom customers

Potluri, Rajasekhara Mouly; Hawariat, Hailemichael W. - In: African journal of economic and management studies : AJEMS 1 (2010) 1, pp. 75-90

Persistent link: https://www.econbiz.de/10003982837

A structural compendium on service quality and customer satisfaction : a survey of banks in India

Potluri, Rajasekhara Mouly; Angati, Srinivas Rao; … - In: Journal of transnational management : the official … 21 (2016) 1, pp. 12-28

Persistent link: https://www.econbiz.de/10011455820

An exploratory treatise on jay-customers behavior in the banking industry in India : a Dyadic perspective

Potluri, Rajasekhara Mouly; Potluri, Lohith Sekhar - In: Journal of Asian finance, economics and business : JAFEB 4 (2017) 4, pp. 79-86

Persistent link: https://www.econbiz.de/10011917689

Assessment of after‐sales service behaviors of Ethiopia Telecom customers

Mouly Potluri, Rajasekhara; Hawariat, Hailemichael W. - In: African Journal of Economic and Management Studies 1 (2010) 1, pp. 75-90

Purpose – The primary purpose of this paper is to assess and review fixed‐line telecom customers' perception of the quality of after‐sales services provided by Ethiopian Telecom. Design/methodology/approach – The paper was conducted on telecom customers who are in Addis Ababa using...

Persistent link: https://www.econbiz.de/10014668471

Assessment of after-sales service behaviors of Ethiopia Telecom customers

Potluri, Rajasekhara Mouly; Hawariat, Hailemichael W. - In: African Journal of Economic and Management Studies 1 (2010) March, pp. 75-90

Purpose – The primary purpose of this paper is to assess and review fixed-line telecom customers' perception of the quality of after-sales services provided by Ethiopian Telecom. Design/methodology/approach – The paper was conducted on telecom customers who are in Addis Ababa using...

Persistent link: https://www.econbiz.de/10008515779