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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
82,940
Konsumentenverhalten
80,460
Theorie
9,258
Relationship marketing
9,161
Beziehungsmarketing
9,132
Theory
9,093
Brand management
7,601
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7,559
Brand image
6,738
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6,697
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5,738
Online-Handel
5,593
Online retailing
5,582
USA
5,154
United States
4,906
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4,813
Social web
4,811
Service quality
4,751
Dienstleistungsqualität
4,706
Online-Marketing
4,542
Internet marketing
4,531
Brand
4,323
Markenartikel
4,313
Deutschland
4,243
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4,206
Retail trade
4,157
Germany
3,897
Werbewirkung
3,638
Electronic Commerce
3,637
Advertising effects
3,600
Verbraucherverhalten
3,587
E-commerce
3,531
Experiment
3,419
Gastronomie
3,304
Emotion
3,276
Gastgewerbe
3,233
Restaurant industry
3,158
Advertising
3,032
Hospitality industry
3,018
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968
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Han, Heesup
56
Mattila, Anna S.
29
Usman, Osly
20
Wong, IpKin Anthony
19
Jang, Soocheong
18
Prentice, Catherine
18
Bilgihan, Anil
17
Prayag, Girish
16
Hyun, Sunghyup Sean
15
Ryu, Kisang
15
Aksoy, Lerzan
14
Prybutok, Victor R.
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Klaus, Philipp
12
Mittal, Vikas
12
Rather, Raouf Ahmad
12
Wu, Luorong
12
Keiningham, Timothy
11
Kim, Wansoo
11
Ahn, Jiseon
10
Barnes, Donald C.
10
Kim, Jinkyung Jenny
10
Liu, Chih-Hsing
10
Qu, Hailin
10
Quach, Sara
10
Torres, Edwin N.
10
Amin, Muslim
9
Bang, Nguyen
9
Chua, Bee-Lia
9
Frank, Björn
9
Hsu, Maxwell K.
9
Kim, Woo Gon
9
Larivière, Bart
9
Muskat, Birgit
9
Prashar, Sanjeev
9
So, Kevin Kam Fung
9
Sparks, Beverley
9
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Springer Fachmedien Wiesbaden
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
RWTH Aachen
2
University of Madras / Department of Commerce
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Hochschule Luzern / Wirtschaft
1
IGI Global
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
National Bureau of Economic Research
1
Technische Universität Braunschweig
1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
321
International journal of hospitality management
233
Journal of business research : JBR
153
Journal of hospitality marketing & management
106
The journal of services marketing
104
Journal of travel and tourism marketing
94
International journal of contemporary hospitality management
92
Cogent business & management
74
Services marketing quarterly
60
Tourism management : research, policies, practice
60
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
59
The service industries journal
53
Psychology & marketing
49
Asia Pacific journal of marketing and logistics
48
International journal of electronic marketing and retailing : IJEMR
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
42
Journal of strategic marketing
40
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
35
The international journal of bank marketing : IJBM
34
European journal of marketing : EJM
33
Journal of Services Marketing
31
The international review of retail, distribution and consumer research
30
International journal of quality and service sciences
28
International journal of services, economics and management
28
International journal of retail and distribution management
27
International journal of services and operations management
27
Journal of Islamic marketing
27
The TQM journal : the international review of organizational improvement
27
Journal of Asian finance, economics and business : JAFEB
26
Journal of air transport management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of the Academy of Marketing Science
26
International journal of retail & distribution management
25
Journal of hospitality and tourism insights
25
Total quality management & business excellence
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,733
Other ZBW resources
162
BASE
2
RePEc
1
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1
Using verbal attention to enhance restaurant customer satisfaction and behavior
Jacob, Céline
;
Guéguen, Nicolas
;
Boulbry, Gaëlle
- In:
International journal of hospitality management
39
(
2014
),
pp. 50-52
Persistent link: https://www.econbiz.de/10010389430
Saved in:
2
The role of customer behavior in forming perceived value at restaurants : a multidimensional approach
Kim, Eojina
;
Tang, Liang
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241862
Saved in:
3
Delays in services and customer service evaluation : a study of family dining restaurants of Pakistan
Ahmad, Maqsood
;
Naseer, Hina
- In:
Journal of investment and management : JIM
7
(
2018
)
4
,
pp. 108-116
Persistent link: https://www.econbiz.de/10011963316
Saved in:
4
Why wait? : impact of waiting lines on self-service technology use
Kokkinou, Alinda
;
Cranage, David A.
- In:
International journal of contemporary hospitality management
27
(
2015
)
6
,
pp. 1181-1197
Persistent link: https://www.econbiz.de/10011403035
Saved in:
5
Exploring mediating role of service quality in the association between sensory marketing and customer satisfaction
Satti, Zoya Wajid
;
Babar, Samreen Fahim
;
Ahmad, Hafiz …
- In:
Total quality management & business excellence
32
(
2021
)
7
,
pp. 719-736
Persistent link: https://www.econbiz.de/10012513921
Saved in:
6
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
7
Understanding restaurant clients' intention to use mobile applications : a comparative study of France and Russia
Kondrateva, Galina
;
Ammi, Chantal
;
Baudier, Patricia
- In:
Journal of global information management : an official …
28
(
2020
)
3
,
pp. 1-16
Persistent link: https://www.econbiz.de/10012304221
Saved in:
8
Influencing perception of justice to leverage behavioral outcome : a perspective from restaurant service failure setting
Harun, Ahasan
;
Prybutok, Gayle
;
Prybutok, Victor R.
- In:
Quality management journal : QMJ
25
(
2018
)
3
,
pp. 112-128
Persistent link: https://www.econbiz.de/10012309493
Saved in:
9
Brand prestige and the mediating role of word of mouth in the fast food industry
Jalal Rajeh Hanaysha
;
Pech, Richard Jan
- In:
Global business review
19
(
2018
)
6
,
pp. 1494-1514
Persistent link: https://www.econbiz.de/10011982837
Saved in:
10
Identifying restaurant satisfiers and dissatisfiers : suggestions from online reviews
Bilgihan, Anil
;
Seo, Soobin
;
Choi, Jihee
- In:
Journal of hospitality marketing & management
27
(
2018
)
5
,
pp. 601-625
Persistent link: https://www.econbiz.de/10011919944
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