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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
101,215
Konsumentenverhalten
98,782
Theorie
13,747
Theory
13,545
Relationship marketing
12,302
Beziehungsmarketing
12,271
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6,553
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5,322
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5,166
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5,073
Service quality
4,968
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4,923
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4,922
Deutschland
4,911
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4,884
United States
4,813
Electronic Commerce
4,760
Werbewirkung
4,692
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4,653
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4,640
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4,369
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Han, Heesup
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23
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19
Hyun, Sunghyup Sean
18
Bilgihan, Anil
17
Aksoy, Lerzan
16
Klaus, Philipp
16
Loureiro, Sandra Maria Correia
16
Mittal, Vikas
16
Prentice, Catherine
16
Wong, IpKin Anthony
16
Gustafsson, Anders
15
Ryu, Kisang
15
Prybutok, Victor R.
14
Qu, Hailin
14
Söderlund, Magnus
14
Ahn, Jiseon
13
Balaji, M. S.
13
Bang, Nguyen
13
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12
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12
Rather, Raouf Ahmad
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Sharma, Piyush
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Van Vaerenbergh, Yves
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Yu, Jongsik
12
Barnes, Donald C.
11
Blut, Markus
11
Hwang, Jinsoo
11
Paul, Justin
11
Prashar, Sanjeev
11
Quach, Sara
11
Sajad Rezaei
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University of Madras / Department of Commerce
2
Verlag Dr. Kovač
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
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Erasmus Research Institute of Management
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Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Journal of retailing and consumer services
375
International journal of hospitality management
239
Journal of business research : JBR
189
The journal of services marketing
119
Journal of travel and tourism marketing
107
Journal of hospitality marketing & management
103
International journal of contemporary hospitality management
93
Tourism management : research, policies, practice
89
Cogent business & management
80
Services marketing quarterly
69
Psychology & marketing
64
The service industries journal
63
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Asia Pacific journal of marketing and logistics
55
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
54
Journal of service management
51
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
50
Service business
49
Journal of service research : JSR
48
International journal of electronic marketing and retailing : IJEMR
45
Journal of Islamic marketing
45
Tourism management perspectives : TMP
44
Journal of strategic marketing
41
International journal of retail & distribution management
38
Journal of air transport management
37
The international review of retail, distribution and consumer research
37
European journal of marketing : EJM
36
International journal of retail and distribution management
36
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
34
Journal of retailing
33
Journal of hospitality and tourism insights
32
Journal of Services Marketing
31
Journal of internet commerce
31
Journal of vacation marketing
31
The TQM journal : the international review of organizational improvement
31
Total quality management & business excellence
31
Tourism analysis : an interdisciplinary tourism & hospitality journal
31
Journal of Asian finance, economics and business : JAFEB
30
Journal of the Academy of Marketing Science
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ECONIS (ZBW)
6,836
Other ZBW resources
160
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2
RePEc
1
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1
When does
technology
anthropomorphism help alleviate customer dissatisfaction after a service failure? : the moderating role of consumer
technology
self-efficacy and interdependent...
Fan, Alei
;
Wu, Luorong
;
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality marketing & management
29
(
2020
)
3
,
pp. 269-290
Persistent link: https://www.econbiz.de/10012256133
Saved in:
2
Attitudinal and situational determinants of self-service
technology
use
Oh, Haemoon
;
Jeong, Miyoung
;
Lee, Seonjeong
;
Warnick, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
40
(
2016
)
2
,
pp. 236-265
Persistent link: https://www.econbiz.de/10011434642
Saved in:
3
Touch versus tech : when
technology
functions as a barrier or a benefit to service encounters
Giebelhausen, Michael
;
Robinson, Stacey G.
;
Sirianni, …
- In:
Journal of marketing
78
(
2014
)
4
,
pp. 113-124
Persistent link: https://www.econbiz.de/10010381381
Saved in:
4
Analysis of young banked and unbanked customers' usage, satisfaction, trust and loyalty for mobile money services in Ghana
Narteh, Bedman
;
Yeboah-Asiamah, Eric
;
Mackin, Eric Ato
- In:
International journal of business and systems research …
16
(
2022
)
1
,
pp. 40-64
Persistent link: https://www.econbiz.de/10012798198
Saved in:
5
The influence of
technology
payment adoption in satisfaction : a study with restaurant consumers
Furtado, Nilton Gomes
;
Furtado, Julia Vasconcelos
; …
- In:
International journal of business excellence : IJBEX
21
(
2020
)
2
,
pp. 209-230
Persistent link: https://www.econbiz.de/10012225352
Saved in:
6
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
7
Why did they do it? : how customers’ self-service
technology
introduction attributions affect the customer-provider relationship
Nijssen, E. J.
;
Schepers, Jeroen J. L.
;
Belanche, Daniel
- In:
Journal of service management
27
(
2016
)
3
,
pp. 276-298
Persistent link: https://www.econbiz.de/10011583413
Saved in:
8
Impact of FinTech on customer retention in Islamic banks of Malaysia
Baber, Hasnan
- In:
International journal of business and systems research …
14
(
2020
)
2
,
pp. 217-227
Persistent link: https://www.econbiz.de/10012199023
Saved in:
9
Impact of after-sales service on consumer behavioural intentions
Aslam, Wajeeha
;
Farhat, Kashif
- In:
International journal of business and systems research …
14
(
2020
)
1
,
pp. 44-55
Persistent link: https://www.econbiz.de/10012168722
Saved in:
10
Building loyalty in e-commerce : does consumer income matter?
Ferreira, Viviane Moura Rocha
;
Parente, Juracy
; …
- In:
International journal of business and systems research …
14
(
2020
)
1
,
pp. 74-94
Persistent link: https://www.econbiz.de/10012168745
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