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A framework for buyer satisfaction in e-procurement in Indian scenario : an integrated ISM and SEM approach

Gupta, Manish; Tripathi, Shubham - In: International journal of procurement management 11 (2018) 6, pp. 748-776

Persistent link: https://www.econbiz.de/10011994653

Customer-specific adaptation by providers and their perception of 3PL-relationship success

Large, Rudolf; Kramer, Nikolai; Hartmann, Rahel - In: International journal of physical distribution & … 41 (2011) 9, pp. 822-838

Persistent link: https://www.econbiz.de/10009419250

A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective

Khan, Mohd Ziyauddin - In: International journal of logistics economics and … 10 (2023) 2, pp. 109-123

Persistent link: https://www.econbiz.de/10014318411

Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers

Gupta, Anchal; Singh, Rajesh K.; Mathiyazhagan, Maathai K. - In: The international journal of logistics management 34 (2023) 6, pp. 1858-1889

Persistent link: https://www.econbiz.de/10014484452

Reviewing the online tourism value chain

Berne-Manero, Carmen; Gómez-Campillo, Maria; Marzo … - In: Administrative Sciences : open access journal 8 (2018) 3/48, pp. 1-18

The booking purchase process in B2C tourism online from the perspective of the quality-satisfaction-loyalty value chain has scarcely been investigated. The measurement models of the variables are not unified and essential variables, as transaction costs, need more research in order to achieve a...

Persistent link: https://www.econbiz.de/10012125315

Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour

Ramsay, John; Wagner, Beverly; Kelly, Stephen - In: International journal of operations & production … 33 (2013) 10, pp. 1260-1282

Persistent link: https://www.econbiz.de/10010202240

Effects of managers' communication and satisfaction on their perceived importance of value chain sustainability

Kim, Bowon; Kim, Sunghak - In: International journal of services and operations management 25 (2016) 1, pp. 21-47

Persistent link: https://www.econbiz.de/10011593358

The influence of external and internal factors of consumer behaviour on customer satisfaction and its implication on customer loyalty at Bank XYZ Jakarta, Indonesia

Rushadi - In: International journal of markets and business systems 2 (2016) 4, pp. 309-334

Persistent link: https://www.econbiz.de/10011716080

Customer commitment to luxury brands : antecedents and consequences

Shukla, Paurav; Banerjee, Madhumita; Singh, Jaywant - In: Journal of business research : JBR 69 (2016) 1, pp. 323-331

Persistent link: https://www.econbiz.de/10011417731

Effects of service quality and salesperson characteristics on consumer trust and relationship commitment : an empirical study on insurance buyers in India

Panda, Tapan K. - In: Vision : the journal of business perspective 17 (2013) 4, pp. 285-292

Persistent link: https://www.econbiz.de/10010357652

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