Exploring relationships between service quality dimensions and customers satisfaction : empirical study in context to Indian logistics service providers
Year of publication: |
2023
|
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Authors: | Gupta, Anchal ; Singh, Rajesh K. ; Mathiyazhagan, Maathai K. ; Suri, Pradeep Kumar ; Dwivedi, Yogesh Kumar |
Published in: |
The international journal of logistics management. - Bradford : Emerald, ISSN 1758-6550, ZDB-ID 2069452-0. - Vol. 34.2023, 6, p. 1858-1889
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Subject: | Customer satisfaction | Logistics service providers | Service quality | Structural equation modelling | Dienstleistungsqualität | Kundenzufriedenheit | Logistikdienstleister | Logistics provider | Indien | India | Strukturgleichungsmodell | Structural equation model | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
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