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Integrating core marketing ethical values into relationship marketing
Siems, Florian; Bruton, James; Moosmayer, Dirk C. - In: Journal of relationship marketing : innovations & … 9 (2010) 2, pp. 68-82
Persistent link: https://www.econbiz.de/10003994876
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Product classification : an ethical perspective
Harris, Fiona - In: The marketing review 9 (2009) 2, pp. 127-138
Persistent link: https://www.econbiz.de/10003849714
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The impact of service supplier's unethical behavior to buyer's satisfaction : an empirical study
Kaynak, Ramazan; Sert, Tuba - In: Journal of business ethics : JOBE 109 (2012) 2, pp. 219-226
Persistent link: https://www.econbiz.de/10009624968
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How franchiser and franchisee relationships affect franchisees' satisfaction? : the importance of fairness, communication and trust as ethical bases of relationship marketing
Dubost, Nathalie; Guilloux, Véronique; Kalika, Michel; … - In: International journal of entrepreneurship and small business 6 (2008) 1, pp. 155-172
Persistent link: https://www.econbiz.de/10003717998
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Service robot verbalization in service processes with moral implications and its impact on satisfaction
Söderlund, Magnus - In: Technological forecasting & social change : an … 196 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014476488
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You deserve the bad (or good) service : the role of moral deservingness in observers' reactions to service failure (or excellence)
Palmeira, Mauricio; Koo, Minjung; Sung, Hyun-Ah - In: European journal of marketing 56 (2022) 3, pp. 653-676
Persistent link: https://www.econbiz.de/10013173443
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Organizational culture on customer delight in the hospitality industry
Kao, Chiu-Ying; Tsaur, Sheng-Hshiung; Wu, Tsung-Chiung - In: International journal of hospitality management 56 (2016), pp. 98-108
Persistent link: https://www.econbiz.de/10011521555
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The role of corporate reputation on co-operants behavior and organizational performance
Graca, Casimiro Almeida M.; Coelho, Arnaldo - In: The journal of management development 35 (2016) 1, pp. 17-37
Persistent link: https://www.econbiz.de/10011459122
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An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young; Gowen, Charles, III.; McFadden, Kathleen L. - In: Quality management journal : QMJ 25 (2018) 4, pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
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A holistic framework to embed good company practice for customer retention
McCrory, Barbara; Pilcher, Nick; McMillan, Janice - In: The TQM journal : the international review of … 29 (2017) 2, pp. 257-275
Persistent link: https://www.econbiz.de/10011643357