Organizational culture on customer delight in the hospitality industry
Year of publication: |
July 2016
|
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Authors: | Kao, Chiu-Ying ; Tsaur, Sheng-Hshiung ; Wu, Tsung-Chiung |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 56.2016, p. 98-108
|
Subject: | Customer delight | Organizational culture | Organizational values | Unternehmenskultur | Corporate culture | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Beziehungsmarketing | Relationship marketing |
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