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Interne Kunden-Lieferanten-Beziehungen : Zufriedenheit von innen
Künzel, Hansjörg - In: Erfolgsfaktor Kundenzufriedenheit : Handbuch für …, (pp. 99-115). 2012
Persistent link: https://www.econbiz.de/10009697142
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The moderating effect of cultural congruence on the internal marketing practice and employee satisfaction relationship : an empirical examination of Australian and Taiwanese born t...
Huang, Yu Ting Urania; Rundle-Thiele, Sharyn - In: Tourism management : research, policies, practice 42 (2014), pp. 196-206
Persistent link: https://www.econbiz.de/10010355158
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Exploring the associations between standards for service delivery (organisational cultue) co-worker support, self-efficacy, job satisfaction and customer orientation in the real es...
Gountas, Sandra; Gountas, John; Mavondo, Felix T. - In: Australian journal of management 39 (2014) 1, pp. 107-126
Persistent link: https://www.econbiz.de/10010353524
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Kundenfokus : Employer Branding als Erfolgsfaktor
Künzel, Hansjörg - In: Erfolgsfaktor Employer Branding : Mitarbeiter binden …, (pp. 47-61). 2013
Persistent link: https://www.econbiz.de/10010240877
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How is employee perception of organizational efforts in corporate social responsibility related to their satisfaction and loyaltiy towards developing hamonious society in Chinese e...
Zhu, Qinghua; Hang, Yin; Liu, Junjun; Lai, Kee-hung - In: Corporate social responsibility and environmental management 21 (2014) 1, pp. 28-40
Persistent link: https://www.econbiz.de/10010248257
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Employees' service recovery efforts as a function of perceptions of interactional justice in individualistic vs. collectivistic cultures
Seger-Guttmann, Tali; MacCormick, Judith S. - In: European journal of international management : EJIM 8 (2014) 2, pp. 160-178
Persistent link: https://www.econbiz.de/10010399825
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How to calibrate conventional market-oriented organizational culture in 21st century production-centred firms? : a customer relationship perspective
Guo, Chiquan; Wang, Yong Jian; Metcalf, Ashley - In: International journal of production economics 156 (2014), pp. 235-245
Persistent link: https://www.econbiz.de/10010410217
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Information technology customer aggression : the importance of an organizational climate of support
Shih, Sheng-pao; Lie, Ting; Klein, Gary; Jiang, James J. - In: Information & management : the internat. journal of … 51 (2014) 6, pp. 670-678
Persistent link: https://www.econbiz.de/10010411152
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Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.; Harris, Stanley G.; Armenakis, … - In: Journal of business research : JBR 62 (2009) 7, pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
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Exploring the national and organizational culture mix in service firms
Webster, Cynthia; White, Allyn - In: Journal of the Academy of Marketing Science 38 (2010) 6, pp. 691-703
Persistent link: https://www.econbiz.de/10008779098