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Using a multicriteria approach to identify factors that influence e-tailing service quality

Freitas, André Luís Policani; Santos, Ana Carla de … - In: International journal of electronic marketing and … 10 (2019) 1, pp. 1-25

Persistent link: https://www.econbiz.de/10012036978

The influence of perceptions of other consumers on consumer responses and the mediation of crowding tolerance : a study on tourism, hotels and the Olympics

Cucato, Jussara Da Silva Teixeira; Bizarrias, Flávio … - In: International journal of leisure and tourism marketing … 6 (2018) 1, pp. 4-22

Persistent link: https://www.econbiz.de/10011846534

Service innovation : building a sustainable competitive advantage in higher education

Boon Liat Cheng; Cham Tat Huei; Dent, Michael M.; … - In: International journal of services, economics and management 10 (2019) 4, pp. 289-309

Persistent link: https://www.econbiz.de/10012178948

Frequency of retail services, membership fees and real store shopping experience : analysing consumer preferences

Hirogaki, Mitsunori - In: International journal of business and globalisation : IJBG 23 (2019) 3, pp. 367-382

Persistent link: https://www.econbiz.de/10012153199

The determinants of website purchases : the role of e-custumer loyalty and word-of.mouth

Pereira, Hélia Gonçalves; Cardoso, Margarida; … - In: International journal of electronic marketing and … 8 (2017) 2, pp. 136-156

Persistent link: https://www.econbiz.de/10011796490

Role of experience in customer self-congruity to maintaining loyalty : a study on fashion store

Wijaya, Angga Pandu - In: Entrepreneurial business and economics review : EBER 5 (2017) 3, pp. 189-198

Persistent link: https://www.econbiz.de/10011803441

Buyer behaviour modelling of rural online purchase intention using logistic regression

Arumugam, Thangaraja; Hameed, S. Shahul; Sanjeev, M. A. - In: International journal of management & enterprise … 22 (2023) 2, pp. 139-157

Persistent link: https://www.econbiz.de/10014316668

Factors affecting consumer behaviour in mobile financial services in Bangladesh

Ahmed, Afnaan; Uddin, S. M. Raihan; Hassan, S. M. Rifat - In: Asia-Pacific sustainable development journal 29 (2022) 1, pp. 142-167

Persistent link: https://www.econbiz.de/10014333553

Traditional restaurant managers' use of sensory marketing to maintain customer satisfaction : findings from PLS-SEM and fsQCA

Silaban, Pantas H.; Chen, Wen-Kuo; Eunike, Ixora Javanisa; … - In: Cogent business & management 10 (2023) 1, pp. 1-22

The sensory experience is the initial step in creating memorable dining experiences for consumers in traditional restaurants. However, the question remains as to how managers should best combine the five senses to satisfy customers. More research is needed to determine how sensory cues can be...

Persistent link: https://www.econbiz.de/10014477188

The impact of better-than-average bias and relative performance pay on performance outcome satisfaction

Kobussen, Glen; Kalagnanam, Suresh; Ganesh, Vaidyanathan - In: Accounting perspectives : a journal of The Canadian … 13 (2014) 1, pp. 1-27

Persistent link: https://www.econbiz.de/10010411449