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~subject:"Customer satisfaction"
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Client importance and audit qu...
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Customer satisfaction
Bank
65,135
Service quality
21,641
Dienstleistungsqualität
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13,601
Financial audit
13,067
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Han, Heesup
34
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23
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22
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21
Sharma, Piyush
21
Usman, Osly
19
Wong, IpKin Anthony
17
Shahin, Arash
15
Balaji, M. S.
14
McColl-Kennedy, Janet R.
14
Söderlund, Magnus
14
Bilgihan, Anil
12
Gustafsson, Anders
12
Grégoire, Yany
11
Ringle, Christian M.
11
Van Vaerenbergh, Yves
11
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10
Amin, Muslim
10
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10
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10
Izogo, Ernest Emeka
10
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10
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10
Quach, Sara
10
Roy, Sanjit
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Akroush, Mamoun N.
9
Edvardsson, Bo
9
Gong, Taeshik
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Qin, Hong
9
Roberts-Lombard, Mornay
9
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8
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8
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Nomos Verlagsgesellschaft
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National Bureau of Economic Research
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
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Books on Demand GmbH <Norderstedt>
1
Center for Service Excellence
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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European Business School <Oestrich-Winkel>
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European Society for Opinion and Marketing Research
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IGI Global
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Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
International Conference on Services Management <North Cyprus)>
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Leuphana Universität Lüneburg
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Ludwig-Maximilians-Universität München
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1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
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1
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International journal of hospitality management
219
Journal of retailing and consumer services
215
Journal of business research : JBR
143
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
126
The service industries journal
102
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
90
Journal of travel and tourism marketing
83
Services marketing quarterly
78
Journal of air transport management
65
The TQM journal : the international review of organizational improvement
63
Tourism management : research, policies, practice
63
Service business
61
Cogent business & management
58
International journal of quality and service sciences
57
International journal of services and operations management
56
Total quality management & business excellence
53
Journal of service research : JSR
52
International journal of quality & reliability management
50
International journal of productivity and quality management : IJPQM
49
The international journal of bank marketing : IJBM
49
Asia Pacific journal of marketing and logistics
45
International journal of services, economics and management
45
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Journal of service management
45
Managing service quality : MSQ ; an international journal
41
International journal of services and operations management : IJSOM
38
Journal of Asian finance, economics and business : JAFEB
36
Quality management journal : QMJ
36
Journal of Services Marketing
34
International journal of electronic marketing and retailing : IJEMR
30
Journal of strategic marketing
30
Journal of service research
29
Journal of the Academy of Marketing Science
28
International journal of business information systems : IJBIS
25
International journal of electronic customer relationship management : IJECRM
25
Journal of service theory and practice : JSTP
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
Psychology & marketing
25
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ECONIS (ZBW)
6,446
Other ZBW resources
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RePEc
20
EconStor
10
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3
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1
Segmented Service Quality Audit (SSQA) for Banks : An Empirical Analysis
Thampy, Ashok
-
2012
Reserve
Bank
of India (RBI). This period has also seen a gradual de-regulation of interest rates for products offered by banks …
Persistent link: https://www.econbiz.de/10013099244
Saved in:
2
Satisfaction and pricing for accounting services to very small enterprises
Catenazzo, Giuseppe
;
Fragnière, Emmanuel
; …
- In:
International journal of economics and accounting : IJEA
5
(
2014
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10010489268
Saved in:
3
The influence of professional qualification on customer perceptions of accounting services quality and retention decisions
Zaman Groff, Maja
;
Slapničar, Sergeja
;
Štumberger, Neža
- In:
Journal of business economics and management
16
(
2015
)
4
,
pp. 753-768
Persistent link: https://www.econbiz.de/10011383064
Saved in:
4
Developing client service competencies in accounting students : integrating a service quality experience in an accounting course
Moshavi, Dan
;
Johnson, Christie
;
Giullian, Marc
- In:
Journal of the Academy of Business Education : JABE
8
(
2007
)
1
,
pp. 56-68
Persistent link: https://www.econbiz.de/10003870792
Saved in:
5
The effects of perceived service quality of audit firms on satisfaction and behavioural intentions : a research on the Istanbul stock exchange listed companies
Türk, Zeynep
;
Avcilar, Mutlu Yüksel
- In:
Research journal of business management
4
(
2010
)
2
,
pp. 156-166
Persistent link: https://www.econbiz.de/10008839975
Saved in:
6
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
7
Do financial restatements lead to auditor changes?
Mande, Vivek
;
Son, Myungsoo
- In:
Auditing : a journal of practice & theory
32
(
2013
)
2
,
pp. 119-145
Persistent link: https://www.econbiz.de/10009751184
Saved in:
8
Auditor-client compatibility and corporate governance effectiveness : an empirical analysis
Abdel-Meguid, Ahmed M.
- In:
International journal of corporate governance : IJCG
3
(
2012
)
1
,
pp. 19-45
Persistent link: https://www.econbiz.de/10009697038
Saved in:
9
Auditor performance, client satisfaction and client loyalty : evidence from Belgian non-profits
Reheul, Anne-Mie
;
Van Caneghem, Tom
;
Verbruggen, Sandra
- In:
International journal of auditing : IJA
17
(
2013
)
1
,
pp. 19-37
Persistent link: https://www.econbiz.de/10009723021
Saved in:
10
Does client participation in an external audit affect their satisfaction with the audit service?
Herda, David H.
;
Petersen, Michael J.
;
Fontaine, Richard
- In:
Managerial auditing journal
29
(
2014
)
9
,
pp. 818-836
Persistent link: https://www.econbiz.de/10010436663
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