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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup

Dhurup, Manilall - 2003

dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …

Persistent link: https://www.econbiz.de/10009456107

Assessment of the factors that affect customer satisfaction on service quality : a case study in Ethio Telecom Dawro zone

Mamo, G. S. - In: Inventi impact: retailing & consumer services (2018) 3, pp. 117-121

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How does transparency complement customer satisfaction and loyalty in the restaurant business?

Ratan Agrawal, Shiv; Mittal, Divya - In: Global business review 20 (2019) 6, pp. 1423-1444

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Assessing the impact of mystery client traits on service evaluation

Brito, Pedro Quelhas; Rambocas, Meena - In: The journal of services marketing 30 (2016) 4, pp. 411-426

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Understanding dimensions of customer-based brand equity in banks

Bassan, Lizu; Kathuria, Lalit Mohan - In: International journal of business competition and … 5 (2016) 1/2/3, pp. 21-33

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Passengers' perceived service quality : a construct validation

Dhawan, Ritu; Sandhu, H. S. - In: Business analyst : a refereed journal of Shri Ram … 36 (2015) 1, pp. 82-105

Persistent link: https://www.econbiz.de/10011533006

Culture and retail service quality perceptions : a study on Indian small retail sector

Khare, Arpita - In: International journal of business competition and … 3 (2014) 4, pp. 309-329

Persistent link: https://www.econbiz.de/10011290200

Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs

Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203

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Antecedents of customer loyalty in mobile phone service : a study from Sub-Saharan Africa

Amponsah, David K.; Thompson, W. Frank <Jr.>; Mosley, … - In: International journal of business and emerging markets … 11 (2019) 3, pp. 201-224

Persistent link: https://www.econbiz.de/10012153224

A study upon effects of family restaurant consumption values upon satisfaction, reliability and behavioural intentions in Korea : focused on college students at metropolitan area

Sung, Ha-Ya; Kim, Jong-Jin; Youn, Myoung-Kil - In: Journal of Asian finance, economics and business : JAFEB 1 (2014) 4, pp. 29-37

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