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~subject:"Customer satisfaction"
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Customer satisfaction
Indien
118,658
India
97,680
Electronic Commerce
23,910
Service quality
21,688
E-commerce
21,289
Dienstleistungsqualität
20,937
Kundenzufriedenheit
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Consumer behaviour
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6,445
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6,074
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3,864
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3,831
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3,829
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3,361
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3,341
Industrie
3,307
Qualitätsmanagement
3,213
Quality management
3,160
Economic development
3,152
Website
3,090
SME
3,087
KMU
3,080
Manufacturing industries
3,014
Online-Marketing
3,003
Internet marketing
2,987
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2,934
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Han, Heesup
68
Homburg, Christian
42
Mattila, Anna S.
41
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35
Aksoy, Lerzan
34
Mittal, Vikas
31
Wong, IpKin Anthony
30
Gustafsson, Anders
28
Usman, Osly
28
Ringle, Christian M.
27
Söderlund, Magnus
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Prayag, Girish
25
Prentice, Catherine
25
Shahin, Arash
25
Hyun, Sunghyup Sean
23
Keiningham, Timothy
22
Bilgihan, Anil
21
Evanschitzky, Heiner
21
Jang, Soocheong
21
Huber, Frank
20
Lee, Choong-Ki
19
Hsu, Maxwell K.
18
Loureiro, Sandra Maria Correia
18
Matzler, Kurt
18
Ryu, Kisang
18
Sparks, Beverley
18
Walsh, Gianfranco
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
17
Roschk, Holger
17
Sirgy, M. Joseph
17
Su, LuJun
17
Yi, Youjae
17
Barnes, Donald C.
16
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Springer Fachmedien Wiesbaden
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Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
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Books on Demand GmbH <Norderstedt>
7
National Bureau of Economic Research
7
Verlag Dr. Kovač
6
Erasmus Research Institute of Management
4
Nomos Verlagsgesellschaft
4
Economics Institute for Research (SIR), Handelshögskolan i Stockholm
3
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
IGI Global
3
RWTH Aachen
3
Technische Universität Hamburg
3
Eric Cuvillier <Firma>
2
HAL
2
Harvard Graduate School of Business Administration
2
ISM University of Management and Economics
2
Information Resources Management Association
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Shaker Verlag
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
Universität Mannheim
2
Université Paris-Dauphine (Paris IX)
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
Adolf Würth GmbH & Co. KG
1
Allgemeiner Deutscher Automobil-Club
1
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Australian and New Zealand Marketing Academy
1
Bergische Universität Wuppertal
1
Bundesagentur für Arbeit
1
Center for Service Excellence
1
Conference Board
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
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Journal of retailing and consumer services
421
International journal of hospitality management
378
Journal of business research : JBR
301
The journal of services marketing
191
Journal of Services Marketing
183
The service industries journal
173
Tourism management : research, policies, practice
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Journal of travel and tourism marketing
164
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
European Journal of Marketing
108
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
105
International Journal of Bank Marketing
104
Cogent business & management
103
Services marketing quarterly
101
Journal of service research : JSR
88
Journal of air transport management
87
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
84
Tourism management perspectives : TMP
84
International Journal of Contemporary Hospitality Management
79
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
77
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
69
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
International journal of services and operations management
63
International Journal of Quality & Reliability Management
62
The TQM Magazine
62
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
International journal of quality & reliability management
59
Journal of Asian finance, economics and business : JAFEB
59
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ECONIS (ZBW)
13,840
Other ZBW resources
1,452
RePEc
126
EconStor
34
BASE
31
USB Cologne (EcoSocSci)
5
Showing
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1
Exploring the role of
website
quality and hedonism in the formation of e-satisfaction and e-loyalty : evidence from internet users in
India
Ahmed, Asad
;
Rahman, Obaidur
;
Khan, Mohammed Naved
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 246-267
Persistent link: https://www.econbiz.de/10011779157
Saved in:
2
Analysing key indicators of
website
service quality using Kano and DANP hybrid model
Tabaeeian, Reihaneh Alsadat
;
Fahimi, Milad
- In:
International journal of process management and …
11
(
2021
)
6
,
pp. 791-807
Persistent link: https://www.econbiz.de/10012672163
Saved in:
3
What drives consumer
website
stickiness intention? : the role of
website
service quality and
website
involvement
Wu, Jinnan
;
Liu, Lin
;
Cui, Tingting
- In:
International journal of services technology and …
27
(
2021
)
3
,
pp. 189-208
Persistent link: https://www.econbiz.de/10012594214
Saved in:
4
Online shopping experience in
India
: an examination of consumers world
Dutt, Maani
;
Singh, Anurupa B.
;
Joshi, Ambrish
- In:
International journal of business excellence : IJBEX
21
(
2020
)
3
,
pp. 378-393
Persistent link: https://www.econbiz.de/10012250654
Saved in:
5
Exploring E-CRM in Indian banking sector
Sharma, Ridhima
;
Shastri, Siddharth
;
Rathore, Jitendra Singh
- In:
International journal of public sector performance …
6
(
2020
)
5
,
pp. 653-663
Persistent link: https://www.econbiz.de/10012516848
Saved in:
6
Analysing the complexities of
website
functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in
India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
7
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini
;
Satpathy, Anurag
;
Agrawal, Arjun
- In:
International journal of business information systems : …
27
(
2018
)
4
,
pp. 466-492
Persistent link: https://www.econbiz.de/10011856689
Saved in:
8
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G.
;
Shenbagaraman, V. M.
- In:
International journal of business excellence
11
(
2017
)
1
,
pp. 72-94
Persistent link: https://www.econbiz.de/10011710582
Saved in:
9
Comparison of e-service quality of Indian e-commerce websites
Dhingra, Sanjay
;
Gupta, Shelly
;
Bhatt, Ruchi
- In:
International journal of Indian culture and business …
26
(
2022
)
3
,
pp. 407-426
Persistent link: https://www.econbiz.de/10014314185
Saved in:
10
Determinants of e-loyalty-related behavioural intentions of online travel companies in
India
: an SEM study with Indian consumers
Gera, Rajat
;
Singhvi, S. R.
- In:
International journal of leisure and tourism marketing …
2
(
2011
)
1
,
pp. 353-377
Persistent link: https://www.econbiz.de/10009409468
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