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What factors determine e-satisfaction and consumer spending in e-commerce retailing?
Nisar, Tahir M.; Prabhakar, Guru - In: Journal of retailing and consumer services 39 (2017), pp. 135-144
Persistent link: https://www.econbiz.de/10011747759
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Customer satisfaction and loyalty in Malaysian resort hotels : the role of empathy, reliability and tangible dimensions of service quality
Yeong, Si Ni; Knox, Dan; Prabhakar, Guru - In: International journal of services and operations … 41 (2022) 4, pp. 444-462
Persistent link: https://www.econbiz.de/10013257545
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The influences of cleanliness and employee attributes on perceived service quality in restaurants in a developing country
Truong, Ngan; Nisar, Tahir; Knox, Dan; Prabhakar, Guru - In: International Journal of Culture, Tourism and … 11 (2017) 4, pp. 608-627
Purpose The purpose of this paper is to investigate the service quality of full-service restaurants in Vietnam to explore possible factors that may impact customer perception, which subsequently influences customer satisfaction and behavioural intentions. Based on the DINESERV model and service...
Persistent link: https://www.econbiz.de/10014768696