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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
83,815
Konsumentenverhalten
81,365
Messung
22,656
Measurement
22,442
Theorie
15,842
Theory
15,537
Persönlichkeitspsychologie
12,954
Personality psychology
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Emotion
10,880
Relationship marketing
9,657
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9,624
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7,354
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7,025
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6,982
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6,364
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5,790
Online-Handel
5,767
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5,757
Germany
5,312
Service quality
5,241
Social Web
5,233
Social web
5,231
Dienstleistungsqualität
5,186
Experiment
4,866
Online-Marketing
4,697
Internet marketing
4,685
Brand
4,431
Markenartikel
4,421
Einzelhandel
4,264
Retail trade
4,224
Werbewirkung
3,901
Advertising effects
3,854
Electronic Commerce
3,760
E-commerce
3,645
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Han, Heesup
55
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Usman, Osly
20
Bilgihan, Anil
17
Prayag, Girish
17
Prentice, Catherine
17
Wong, IpKin Anthony
17
Gustafsson, Anders
16
Hyun, Sunghyup Sean
16
Söderlund, Magnus
15
Aksoy, Lerzan
14
Homburg, Christian
14
Prybutok, Victor R.
14
Jang, Soocheong
13
Loureiro, Sandra Maria Correia
13
Mittal, Vikas
13
Balaji, M. S.
12
Barnes, Donald C.
12
Klaus, Philipp
12
Ryu, Kisang
12
Wu, Luorong
12
Ahn, Jiseon
11
Bang, Nguyen
11
Blut, Markus
11
Keiningham, Timothy
11
Liu, Chih-Hsing
11
Quach, Sara
11
Rather, Raouf Ahmad
11
Yi, Youjae
11
Kim, Jinkyung Jenny
10
Qu, Hailin
10
Ringle, Christian M.
10
Amin, Muslim
9
Bujisic, Milos
9
Chua, Bee-Lia
9
Frank, Björn
9
Huber, Frank
9
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9
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9
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9
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Books on Demand GmbH <Norderstedt>
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International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
National Bureau of Economic Research
2
RWTH Aachen
2
Technische Universität Dresden
2
University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Society for Opinion and Marketing Research
1
Fachhochschule Reutlingen / European School of Business
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institute of Leadership and Management <London>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Technische Universität Braunschweig
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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1
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Journal of retailing and consumer services
327
International journal of hospitality management
221
Journal of business research : JBR
165
The journal of services marketing
112
Journal of hospitality marketing & management
97
Journal of travel and tourism marketing
92
International journal of contemporary hospitality management
85
Cogent business & management
73
Tourism management : research, policies, practice
68
The service industries journal
64
Services marketing quarterly
62
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
59
Psychology & marketing
53
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Service business
48
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
45
Journal of service management
44
Journal of strategic marketing
44
International journal of electronic marketing and retailing : IJEMR
43
Journal of service research : JSR
42
Tourism management perspectives : TMP
42
European journal of marketing : EJM
35
Journal of Services Marketing
35
The international journal of bank marketing : IJBM
35
The TQM journal : the international review of organizational improvement
34
The international review of retail, distribution and consumer research
33
International journal of quality and service sciences
32
Journal of air transport management
32
Total quality management & business excellence
32
International journal of business information systems : IJBIS
29
International journal of services and operations management
29
International journal of services, economics and management
29
Journal of Asian finance, economics and business : JAFEB
29
Tourism analysis : an interdisciplinary tourism & hospitality journal
29
Journal of the Academy of Marketing Science
28
International journal of retail and distribution management
27
Journal of Islamic marketing
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
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ECONIS (ZBW)
6,356
Other ZBW resources
175
BASE
3
RePEc
1
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1
Standardization, customization, and customer loyalty in service industry
Kasiri, Leila Agha
;
Shaheen Mansori
- In:
Journal of marketing analytics : JMA
4
(
2016
)
2/3
,
pp. 66-76
Persistent link: https://www.econbiz.de/10011662824
Saved in:
2
The effects of e-banking quality on customers' trust-satisfaction and commitment : a field study on users of Jordanian banks
Alawneh, Ali Ahmad
- In:
International journal of intelligent enterprise : IJIE
4
(
2017
)
1/2
,
pp. 36-45
Persistent link: https://www.econbiz.de/10011858846
Saved in:
3
Integrated store service quality
measurement
scale in omni-channel retailing
Zhang, Min
;
Li, Yiwei
;
Sun, Lin
;
Moustapha, Farouk Adewale
- In:
International journal of retail and distribution management
50
(
2022
)
7
,
pp. 839-859
Persistent link: https://www.econbiz.de/10013398130
Saved in:
4
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
5
Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty
Menidjel, Choukri
;
Benhabib, Abderrezzak
;
Bilgihan, Anil
- In:
The journal of product & brand management
26
(
2017
)
6
,
pp. 631-649
Persistent link: https://www.econbiz.de/10011801141
Saved in:
6
Personality determinants of need for interaction with a retail employee and its impact on self-service technology (SST) usage intentions
Lee, Hyun-Joo
- In:
Journal of research in interactive marketing : …
11
(
2017
)
3
,
pp. 214-231
Persistent link: https://www.econbiz.de/10011779137
Saved in:
7
How do personality traits influence the behavioral intentions of Gen-Z tourists?
Alexander Joseph Ibnu Wibowo
- In:
Market : review for marketing theory and practice
35
(
2023
)
2
,
pp. 145-163
Persistent link: https://www.econbiz.de/10014473484
Saved in:
8
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
9
Dispositional approach to customer satisfaction and behavior
Burns, Gary N.
;
Bowling, Nathan A.
- In:
Journal of business and psychology
25
(
2010
)
1
,
pp. 99-107
Persistent link: https://www.econbiz.de/10003955853
Saved in:
10
Traveling the paths to brand loyalty
Ahluwalia, Rohini
;
Kaikati, Andrew M.
- In:
Brands and brand management : contemporary research …
,
(pp. 63-90)
.
2010
Persistent link: https://www.econbiz.de/10003941303
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