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Customer satisfaction
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Fong, Lawrence Hoc Nang
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Tang, Xiangjie
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Zhang, Carol Xiaoyue
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International journal of contemporary hospitality management
3
International journal of hospitality management
2
Journal of hospitality marketing & management
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Journal of travel and tourism marketing
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Journal of vacation marketing
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Psychology & marketing
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ECONIS (ZBW)
9
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1
Co-creation experience and place attachment : festival evaluation
Zhang, Carol Xiaoyue
;
Fong, Lawrence Hoc Nang
;
Li, ShiNa
- In:
International journal of hospitality management
81
(
2019
),
pp. 193-204
Persistent link: https://www.econbiz.de/10012128334
Saved in:
2
The impact of hotel servicescape on customer mindfulness and brand experience : the moderating role of length of stay
Haobin, Ye Ben
;
Huiyue, Ye
;
Peng, Li
;
Fong, Lawrence …
- In:
Journal of hospitality marketing & management
30
(
2021
)
5
,
pp. 592-610
Persistent link: https://www.econbiz.de/10012549287
Saved in:
3
Casino-induced satisfaction of needs and casino customer loyalty : the moderating role of subjective norms and perceived gaming value
Tsai, Henry
;
Fong, Lawrence Hoc Nang
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 478-490
Persistent link: https://www.econbiz.de/10012607326
Saved in:
4
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Chun …
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
5
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
6
"Touch over tech" : a longitudinal examination of human touch along a travel journey
Lei, Soey Sut Ieng
;
Fong, Lawrence Hoc Nang
;
Ye, Shun
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 927-945
Persistent link: https://www.econbiz.de/10014483799
Saved in:
7
Does perceived yuanfen impact Chinese customers' hotel ratings?
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
- In:
International journal of hospitality management
122
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015072323
Saved in:
8
When Virtual Reality meets destination marketing : the mediating role of presences between vividness and user responses
Zhu, Chris
;
Wu, Chi Wai
;
Lu, Yan
;
Fong, Lawrence Hoc Nang
; …
- In:
Journal of vacation marketing
30
(
2024
)
3
,
pp. 408-422
Persistent link: https://www.econbiz.de/10014631982
Saved in:
9
"My place is your place" : understanding how psychological ownership influences peer-to-peer service experiences
Pino, Giovanni
;
Nieto-García, Marta
;
Zhang, Carol Xiaoyue
- In:
Psychology & marketing
39
(
2022
)
2
,
pp. 390-401
Persistent link: https://www.econbiz.de/10012796112
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