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Bringing service interactions into focus : prevention- versus promotion-focused customers' sensitivity to employee display authenticity
Lechner, Andreas; Mathmann, Frank - In: Journal of service research 24 (2021) 2, pp. 284-300
Persistent link: https://www.econbiz.de/10012522541
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How do tourism souvenir purchasing channels impact tourists' intention to purchase? : the moderating role of souvenir authenticity
Su, LuJun; Lai, Zeyue; Huang, Yinghua - In: Journal of travel research : a quarterly publication of … 63 (2024) 6, pp. 1527-1548
Persistent link: https://www.econbiz.de/10014582542
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A study of the impact of corporate social responsibility and price image on retailer personality and consumers' reactions (satisfaction, trust and loyalty to the retailer)
Lombart, Cindy; Louis, Didier - In: Journal of retailing and consumer services 21 (2014) 4, pp. 630-642
Persistent link: https://www.econbiz.de/10010388515
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Do corporate social responsibility activities enhance customer satisfaction and customer loyalty? : evidence from the Saudi banking sector
Al-Ghamdi, Shumookh Abdul Aziz; Badawi, Nada Saleh - In: Cogent business & management 6 (2019), pp. 1-19
This study examines the influence of corporate social responsibility activities on customer satisfaction and loyalty in the Saudi banking sector. The quantitative method was adopted by conducting a web-based survey via e-mail and social media platforms. A convenience sample of 624 banking...
Persistent link: https://www.econbiz.de/10012115986
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The effects of similarity of values, religious values, and empathy on bank commitment to CSR and customers' internal and behavioral responses : evidence from Guilan Province in Ira...
Zidehsaraei, Maryam; Esmaeilpour, Reza; Akbari, Mohsen - In: Journal of financial services marketing 29 (2024) 1, pp. 154-170
Persistent link: https://www.econbiz.de/10014479262
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Corporate social responsibility authenticity as an antecedent to customer citizenship behavior : evidence from hospitality industry in Taiwan
Dung Minh Nguyen; Chiu, Yen-Ting Helena - In: Journal of hospitality marketing & management 32 (2023) 4, pp. 477-504
Persistent link: https://www.econbiz.de/10014281024
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Customer preference for decision authority in credence services : the moderating effects of source credibility and persuasion knowledge
Ngamvichaikit, Anothai; Beise-Zee, Rian - In: Managing service quality : MSQ ; an international journal 24 (2014) 3, pp. 274-299
Persistent link: https://www.econbiz.de/10010359564
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The impact of service failure on brand credibility
Bougoure, Ursula Sigrid; Russell-Bennett, Rebekah; … - In: Journal of retailing and consumer services 31 (2016), pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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The influence of event authenticity and quality attributes on behavioral intentions
Novello, Simone; Murias Fernandez, Pilar - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 6, pp. 685-714
Persistent link: https://www.econbiz.de/10011559814
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Loyalty intentions : does the effect of commitment, credibility and awareness vary across consumers with low and high involvement?
Mathew, Veeva; Ali, Rofin Thirunelvelikaran Mohammed; … - In: Journal of Indian business research 6 (2014) 3, pp. 213-230
Persistent link: https://www.econbiz.de/10010492688