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Customer satisfaction
Consumer behaviour
83,859
Konsumentenverhalten
81,410
Electronic Commerce
24,082
E-commerce
21,461
Online-Marketing
13,277
Internet marketing
13,161
Theorie
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Relationship marketing
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9,184
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5,337
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5,281
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5,037
Retail trade
4,940
Innovation adoption
4,744
Werbewirkung
4,729
Innovationsakzeptanz
4,692
Advertising effects
4,676
Brand
4,515
Markenartikel
4,503
Advertising
4,093
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4,025
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18
Bilgihan, Anil
17
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15
Ryu, Kisang
15
Aksoy, Lerzan
14
Gustafsson, Anders
14
Prybutok, Victor R.
14
Söderlund, Magnus
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Loureiro, Sandra Maria Correia
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Balaji, M. S.
12
Klaus, Philipp
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Mittal, Vikas
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Qu, Hailin
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Quach, Sara
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National Bureau of Economic Research
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Verlag Dr. Kovač
2
American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Eric Cuvillier <Firma>
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Georg-August-Universität Göttingen
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Journal of retailing and consumer services
332
International journal of hospitality management
253
Journal of business research : JBR
160
Journal of hospitality marketing & management
113
The journal of services marketing
105
Journal of travel and tourism marketing
103
International journal of contemporary hospitality management
96
Cogent business & management
76
Tourism management : research, policies, practice
66
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
62
Services marketing quarterly
62
The service industries journal
60
Psychology & marketing
54
Asia Pacific journal of marketing and logistics
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
International journal of electronic marketing and retailing : IJEMR
49
Service business
49
Journal of strategic marketing
43
Journal of service management
40
Tourism management perspectives : TMP
40
Journal of service research : JSR
39
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
Journal of Services Marketing
36
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
International journal of electronic customer relationship management : IJECRM
33
Journal of internet commerce
33
International journal of quality and service sciences
32
Journal of hospitality and tourism insights
31
The international review of retail, distribution and consumer research
31
International journal of business information systems : IJBIS
30
Journal of Islamic marketing
30
International journal of services, economics and management
29
International journal of retail & distribution management
28
International journal of retail and distribution management
28
Journal of air transport management
28
International journal of services and operations management
27
Journal of the Academy of Marketing Science
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The TQM journal : the international review of organizational improvement
27
Journal of Asian finance, economics and business : JAFEB
26
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ECONIS (ZBW)
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1
The influence of
website
dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
2
The impact of e-service on hotels' booking : adjusted
TAM
framework for customers' intentions to book hotels online
Vrontis, Demetris
;
Massoud, Mazen
;
Dennaoui, Hassan
;
El …
- In:
Global business & economics review
26
(
2022
)
3
,
pp. 285-313
Persistent link: https://www.econbiz.de/10013193843
Saved in:
3
Performance measure of online system acceptance and customer satisfaction through airlines websites in Malaysia
Khan, Humera
;
Dominic, P. D. D.
- In:
International journal of business innovation and research
12
(
2017
)
4
,
pp. 508-524
Persistent link: https://www.econbiz.de/10011719273
Saved in:
4
Analysing the complexities of
website
functionality, perceived ease of use and perceived usefulness on customer satisfaction of online shoppers in India
Tandon, Urvashi
;
Kiran, Ravi
;
Sah, Ash N.
- In:
International journal of electronic marketing and …
7
(
2016
)
2
,
pp. 115-140
Persistent link: https://www.econbiz.de/10011643577
Saved in:
5
A study on the individual's online shopping continuance intention on Amazon.in for consumer electronics
Dayal, Smita
;
Palsapure, Deelip
- In:
International journal of business and globalisation : IJBG
24
(
2020
)
2
,
pp. 240-255
Persistent link: https://www.econbiz.de/10012168699
Saved in:
6
Determinants for enhancing online shopping experience on e-commerce websites
Joshi, Sujata
;
Mohanty, Ritesh
;
Shreya Singh
- In:
International journal of public sector performance …
9
(
2022
)
1/2
,
pp. 129-143
Persistent link: https://www.econbiz.de/10012800695
Saved in:
7
Models of customer experience for B2C e-commerce enterprises
Pei, Yilei
;
Xue, Wanxin
;
Li, Dandan
;
Su, Yong
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 24-33
Persistent link: https://www.econbiz.de/10011529132
Saved in:
8
An experimental based investigation into the effects of
website
interactivity on customer behavior in on-line purchase context
Islam, Hafizul
;
Jebarajakirthy, Charles
;
Shankar, Amit
- In:
Journal of strategic marketing
29
(
2021
)
2
,
pp. 117-140
Persistent link: https://www.econbiz.de/10012484043
Saved in:
9
Toward an understanding of online information processing in e-tourism : does national culture matter?
Alcántara-Pilar, Juan Miguel
;
Barrio-García, Salvador del
- In:
Journal of travel and tourism marketing
34
(
2017
)
8
,
pp. 1128-1142
Persistent link: https://www.econbiz.de/10011758832
Saved in:
10
Crowd sourcing and e-commerce : Chinese online reviews
Sukaini, Ali Khalaf Mohammed Al
;
Zhang, Jing
- In:
Inventi impact: international trade
(
2017
)
1
,
pp. 14-23
Persistent link: https://www.econbiz.de/10011689036
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