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Customer satisfaction
Consumer behaviour
9
Konsumentenverhalten
9
Kundenzufriedenheit
8
Dienstleistungsqualität
6
Service quality
6
Customer service
5
Kundenservice
5
Beziehungsmarketing
4
Relationship marketing
4
USA
4
United States
4
Arbeitsverhalten
3
Emotion
3
Knowledge management
3
Taiwan
3
Wissensmanagement
3
Work behaviour
3
Arbeitspsychologie
2
Business ethics
2
Cross-cultural management
2
Customer citizenship behavior
2
Ethics
2
Ethik
2
Experiment
2
Frontline employees
2
Gastgewerbe
2
Gastronomie
2
Hospital
2
Hospitality industry
2
Human resource development
2
Interkulturelles Management
2
Internet marketing
2
Krankenhaus
2
Online-Marketing
2
Organizational psychology
2
Personalentwicklung
2
Restaurant industry
2
Robot
2
Roboter
2
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English
8
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Wang, Chen-Ya
5
Mattila, Anna S.
4
Wang, Chen-ya
2
Aattila, Anna S.
1
Bartlett, Albert
1
Chen, Wen-kuo
1
Chou, Seng-cho T.
1
Gong, Taeshik
1
Hanks, Lydia
1
Huang, Heng-chiang
1
Miao, Li
1
Petruzzellis, Luca
1
Seger-Guttmann, Tali
1
Vilnai-Yavetz, Iris
1
Wu, Luorong
1
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Handbook of research on mobile marketing management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of service theory and practice
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Journal of travel and tourism marketing
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The journal of services marketing
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ECONIS (ZBW)
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1
Understanding consumer recommendation behavior
Chen, Wen-kuo
;
Huang, Heng-chiang
;
Chou, Seng-cho T.
- In:
Handbook of research on mobile marketing management
,
(pp. 401-415)
.
2010
Persistent link: https://www.econbiz.de/10003919394
Saved in:
2
An examination of explanation typology on perceived informational fairness in the context of air travel
Wang, Chen-ya
;
Mattila, Anna S.
;
Bartlett, Albert
- In:
Journal of travel and tourism marketing
26
(
2009
)
8
,
pp. 795-805
Persistent link: https://www.econbiz.de/10003952666
Saved in:
3
The impact of servicescape cues on consumer prepurchase authenticity assessment and patronage intentions to ethnic restaurants
Wang, Chen-Ya
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
39
(
2015
)
3
,
pp. 346-372
Persistent link: https://www.econbiz.de/10011313049
Saved in:
4
The impact of power on service customers’ willingness to post online reviews
Wu, Luorong
;
Mattila, Anna S.
;
Wang, Chen-Ya
;
Hanks, Lydia
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 224-238
Persistent link: https://www.econbiz.de/10011485452
Saved in:
5
A cross-cultural comparison of perceived informational fairness with service failure explanations
Wang, Chen-ya
;
Mattila, Anna S.
- In:
The journal of services marketing
25
(
2011
)
6
,
pp. 429-439
Persistent link: https://www.econbiz.de/10009390049
Saved in:
6
Customer responses to intercultural communication accommodation strategies in hospitality service encounters
Wang, Chen-Ya
;
Miao, Li
;
Aattila, Anna S.
- In:
International journal of hospitality management
51
(
2015
),
pp. 96-104
Persistent link: https://www.econbiz.de/10011413951
Saved in:
7
Illegitimate returns as a trigger for customers' ethical dissonance
Seger-Guttmann, Tali
;
Vilnai-Yavetz, Iris
;
Wang, Chen-Ya
; …
- In:
Journal of retailing and consumer services
45
(
2018
),
pp. 120-131
Persistent link: https://www.econbiz.de/10011929912
Saved in:
8
Unpacking the relationship between customer citizenship behavior and dysfunctional customer behavior : the role of customer moral credits and entitlement
Gong, Taeshik
;
Wang, Chen-Ya
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 110-137
Persistent link: https://www.econbiz.de/10014301949
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