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Customer satisfaction
Consumer behaviour
83,549
Konsumentenverhalten
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19,686
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12,328
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9,256
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6,970
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6,798
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6,422
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6,399
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6,214
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Han, Heesup
57
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20
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17
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17
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17
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16
Prayag, Girish
16
Aksoy, Lerzan
15
Gustafsson, Anders
14
Jang, Soocheong
14
Söderlund, Magnus
14
Loureiro, Sandra Maria Correia
13
Balaji, M. S.
12
Keiningham, Timothy
12
Klaus, Philipp
12
Mittal, Vikas
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Prybutok, Victor R.
12
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12
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11
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10
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10
Blut, Markus
10
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Quach, Sara
10
Yu, Jongsik
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Amin, Muslim
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RWTH Aachen
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University of Madras / Department of Commerce
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
IGI Global
1
Institut für Lebensmittel und Ressourcenökonomik, Rheinische Friedrich-Wilhelms-Universität Bonn
1
Institute of Leadership and Management <London>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
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National Bureau of Economic Research
1
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1
Technische Universität Dresden
1
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1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
322
International journal of hospitality management
212
Journal of business research : JBR
157
The journal of services marketing
105
Journal of hospitality marketing & management
95
Journal of travel and tourism marketing
95
International journal of contemporary hospitality management
78
Cogent business & management
76
Tourism management : research, policies, practice
68
Services marketing quarterly
59
Psychology & marketing
52
The service industries journal
52
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
46
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
International journal of electronic marketing and retailing : IJEMR
42
Journal of service management
41
Journal of strategic marketing
41
Journal of service research : JSR
40
Tourism management perspectives : TMP
38
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
European journal of marketing : EJM
34
The international journal of bank marketing : IJBM
34
Journal of Services Marketing
33
The international review of retail, distribution and consumer research
31
Journal of Asian finance, economics and business : JAFEB
28
Journal of Islamic marketing
28
International journal of quality and service sciences
27
International journal of retail and distribution management
27
Journal of air transport management
27
The TQM journal : the international review of organizational improvement
27
International journal of services, economics and management
26
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
26
Journal of hospitality and tourism insights
26
Journal of the Academy of Marketing Science
26
Total quality management & business excellence
26
International journal of retail & distribution management
25
Tourism analysis : an interdisciplinary tourism & hospitality journal
25
International journal of business information systems : IJBIS
24
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ECONIS (ZBW)
5,779
Other ZBW resources
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2
RePEc
2
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1
The effect of
culture
and salespersons' retail service quality on impulse buying
Pornpitakpan, Chanthika
;
Han, Jie Hui
- In:
Australasian marketing journal
21
(
2013
)
2
,
pp. 85-93
Persistent link: https://www.econbiz.de/10009745869
Saved in:
2
When culturally adaptive service behaviors affect customer satisfaction in shared ethnicity service encounters
Aguirre-Rodriguez, Alexandra
;
Boveda-Lambie, Adriana
; …
- In:
Services marketing quarterly
43
(
2022
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10013352802
Saved in:
3
How do economic, cultural, and global-connectedness distances moderate the effect of customers' experiences on their intention to revisit non-indigenous restaurants? : evidence fro...
Lee, Seung Yong
;
Lee, Jeoung Yul
;
Kim, Renee Boyoung
- In:
Asia Pacific business review
22
(
2016
)
2
,
pp. 262-288
Persistent link: https://www.econbiz.de/10011537708
Saved in:
4
Differences and similarities in perceptions of hotel experience : the role of national cultures
Zhang, Ziqiong
;
Li, Hengyun
;
Law, Chun Hung Roberts
- In:
Journal of travel and tourism marketing
32
(
2015
),
pp. 2-14
Persistent link: https://www.econbiz.de/10011416038
Saved in:
5
Applying transaction utility theory to sales promotion : the impact of
culture
on consumer satisfaction
McNeill, Lisa S.
;
Fam, Kim Shyan
;
Chung, Kim
- In:
The international review of retail, distribution and …
24
(
2014
)
2
,
pp. 166-185
Persistent link: https://www.econbiz.de/10010367007
Saved in:
6
The role of individualism vs. collectivism in the formation of repurchase intent : a cross-industry comparison of the effects of cultural and personal values
Frank, Björn
;
Enkawa, Takao
;
Schvaneveldt, Shane J.
- In:
Journal of economic psychology : research in economic …
51
(
2015
),
pp. 261-278
Persistent link: https://www.econbiz.de/10011506906
Saved in:
7
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
8
What motivates consumers to write online reviews? : qualitative research in the Indian cultural context
Kaur, Kulwinder
;
Tejinderpal Singh
- In:
Journal of global marketing
34
(
2021
)
3
,
pp. 170-188
Persistent link: https://www.econbiz.de/10012584509
Saved in:
9
Creating the right customer experience online : the influence of
culture
Shobeiri, Saeed
;
Mazaheri, Ebrahim
;
Laroche, Michel
- In:
Journal of marketing communications
24
(
2018
)
3
,
pp. 270-290
Persistent link: https://www.econbiz.de/10011852960
Saved in:
10
Audience members' motivation, satisfaction, and intention to re-visit an ethnic minority cultural festival
Savinovic, Ana
;
Kim, Sangkyun
;
Long, Philip
- In:
Journal of travel and tourism marketing
29
(
2012
)
7/8
,
pp. 682-694
Persistent link: https://www.econbiz.de/10009711016
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